Problem

Cause

Solution

 

 

 

 

 

Make sure that the PT-9500PC is turned

 

 

on.

 

 

 

 

 

Make sure that the interface cable is

 

 

connected correctly.

 

 

 

 

 

Make sure that the COM port where the

 

Error 99: the personal computer

PT-9500PC is connected is the same

 

COM port selected in the Change Baud

 

cannot detect the PT-9500PC.

 

Rate Wizard. (Many personal computers

 

 

 

 

have more than one COM port and

 

 

COM2 may have been selected in error

 

 

in the Change Baud Rate Wizard.)

 

 

 

 

 

Make sure that the USB interface cable

 

 

is not connected to the PT-9500PC

 

 

during a serial connection.

 

 

 

 

 

When another serial connection device

 

 

is using the same COM port for

 

 

Windows® NT 4.0/2000 Pro/XP, labels

 

 

cannot be printed. Change the COM

 

 

port for the serial connection device or

 

 

connect the PT-9500PC to a COM port

The baud rate cannot be set

 

that is not being used.

 

 

using the Change Baud Rate

 

Depending on the personal computer,

Wizard or the Brother

 

the COM port may be turned off as a

PT-9500PC utilities.

 

default at the factory. Refer to the

 

Error 1 or Error 5: the serial port

instruction manual for the personal

 

computer or contact the personal

 

of the personal computer cannot

computer manufacturer to turn on the

 

be used.

COM port.

 

 

<Check the COM port>

 

 

(For Windows® 95/98)

 

 

Double-click the System icon in Control

 

 

Panel.

 

 

Click the Device Manager tab, and then

 

 

click the plus sign next to Ports (COM &

 

 

LPT)

 

 

• Make sure that COM1 and COM2 are

 

 

listed.

 

 

• Make sure that there are no error

 

 

symbols displayed.

 

 

 

 

 

Some old personal computers may not

 

 

support the initial baud rate setting,

 

The personal computer does not

115,200 bps, of the PT-9500PC.

 

Refer to “Changing the baud rate” (→

 

support the initial baud rate

 

P.101). After changing the baud rate,

 

setting, 115,200 bps, of the

 

refer to “Setting the personal computer

 

PT-9500PC.

 

and PT-9500PC baud rate” (→ P.41) and

 

 

 

 

change the baud rate to 57,600 bps or

 

 

9,600 bps.

After the labels are cut,

 

 

they are not ejected from

The cutter blade is dirty.

Refer to “Cleaning the cutter” (→ P.104)

the PT-9500PC

and clean the cutter.

 

correctly.

 

 

 

 

 

Appendix

107