Troubleshooting and Routine Maintenance

 

Printing (continued)

 

 

 

 

 

Difficulty

Suggestions

 

Poor print quality

Check the print quality. (See Checking the print quality on page 73.)

 

 

 

 

 

Make sure that the Printer Driver or Paper Type setting in the menu matches the

 

 

type of paper you are using. (See Printing for Windows® or Printing and Faxing for

 

 

Macintosh in the Software User’s Guide on the CD-ROM.)

 

 

 

 

 

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

 

 

„ The expiration date written on the cartridge package has passed. (Cartridges

 

 

stay usable for up to two years if kept in their original packaging.)

 

 

„ The ink cartridge has been in your machine for over six months.

 

 

„ The ink cartridge may not have been stored properly before use.

 

 

 

 

 

Make sure you are using Genuine Brother Innobella™ Ink.

 

 

 

 

 

Try using the recommended types of paper. (See Acceptable paper and other print

 

 

media on page 14.)

 

 

 

 

 

The recommended environment for your machine is between 68°F to 91°F

 

 

(20°C to 33°C).

 

 

 

 

White horizontal lines appear in text

Clean the print head. (See Cleaning the print head on page 72.)

 

or graphics.

 

 

Make sure you are using Genuine Brother Innobella™ Ink.

 

 

 

 

 

 

 

Try using the recommended types of paper. (See Acceptable paper and other print

 

 

media on page 14.)

B

 

 

The machine prints blank pages.

Clean the print head. (See Cleaning the print head on page 72.)

 

Make sure you are using Genuine Brother Innobella™ Ink.

 

 

 

 

Characters and lines are stacked.

Check the printing alignment. (See Checking the print alignment on page 74.)

 

 

 

 

Printed text or images are skewed.

Make sure the paper is loaded properly in the paper tray and the paper side guides

 

 

are adjusted correctly. (See Loading paper and other print media on page 9.)

 

 

 

 

 

Make sure the Jam Clear Cover is closed properly.

 

 

 

 

Smudged stain at the top center of

Make sure the paper is not too thick or curled. (See Acceptable paper and other

 

the printed page.

print media on page 14.)

 

 

 

 

 

Make sure the paper is not curled when you print on the back side of the paper

 

 

with the Print Odd Pages and Print Even Pages settings.

 

 

 

 

Smudged stain at the right or left

Make sure the paper is not curled when you print on the back side of the paper

 

corner of the printed page.

with the Print Odd Pages and Print Even Pages settings.

 

 

 

 

Printing appears dirty or ink seems

Make sure you are using the recommended types of paper. (See Acceptable

 

to run.

paper and other print media on page 14.) Don't handle the paper until the ink is

 

 

dry.

 

 

 

 

 

Make sure you are using Genuine Brother Innobella™ Ink.

 

 

 

 

 

If you are using photo paper, make sure that you have set the correct paper type.

 

 

If you are printing a photo from your PC, set the Media Type in the Basic tab of

 

 

the printer driver.

 

 

 

 

Stains appear on the reverse side

Make sure the printer platen is not dirty with ink. (See Cleaning the machine’s

 

or at the bottom of the page.

printer platen on page 71.)

 

 

 

 

 

Make sure you are using Genuine Brother Innobella™ Ink.

 

 

 

 

 

Make sure you are using the paper support flap. (See Loading paper and other

 

 

print media on page 9.)

 

 

 

 

The machine prints dense lines on

Check Reverse Order in the Basic tab of the printer driver.

 

the page.

 

 

 

 

 

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