Error Message

Cause

Action

Cannot Detect

You installed a new ink too fast

Take out the new ink cartridge and reinstall

 

and machine did not detect it.

it slowly until it clicks.

 

If you are using generic ink the

Use a new Genuine Brother Innobella™

 

machine cannot detect the ink

Ink Cartridge. If the error is not cleared, call

 

cartridge.

Brother Customer service.

 

 

 

 

An ink cartridge is not installed

Take out the new ink cartridge and

 

properly.

re-install it slowly until it clicks. (See

 

 

Replacing the ink cartridges on page 68.)

 

 

 

Cannot Print

One or more of the ink cartridges

Replace the ink cartridges. (See Replacing

Replace XX Ink

have reached the end of their life.

the ink cartridges on page 68.)

 

The machine will stop all print

 

 

operations.

 

 

 

 

Cover is Open

The scanner cover is not closed

Lift the scanner cover and then close it

 

completely.

again.

Clean Unable XX

The machine has a mechanical

Open the scanner cover and look inside

(Init Unable XX)

problem.

the machine for any foreign objects. If the

 

error message continues, disconnect the

(Print Unable XX)

—OR—

machine from the power source for several

(Scan Unable XX)

A foreign object such as a paper

minutes and then reconnect it.

(If the LCD shows error

clip or ripped paper is in the

 

number 46, see the error

machine.

 

message

 

 

Clean Unable 46 in

 

 

this table.)

 

 

 

 

 

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