Troubleshooting and Routine Maintenance

 

 

 

 

 

Error Message

Cause

Action

 

Paper Jam

Paper is jammed in the machine.

Open the Jam Clear Cover (at the back of

 

 

 

the machine) and pull out the jammed

 

 

 

paper by following the steps in Printer jam

 

 

 

or paper jam on page 66.

 

 

 

 

 

 

 

Make sure the paper length guide is

 

 

 

adjusted to the correct paper size.

 

 

 

 

 

Print Unable XX

(See Clean Unable XX in this

(See Clean Unable XX in this table.)

 

(If the LCD shows error

table.)

 

 

 

 

 

number 46, see the error

 

 

 

message

 

 

 

Clean Unable 46 in

 

 

 

this table.)

 

 

 

Print Unable 46

(See Clean Unable 46 in this

(See Clean Unable 46 in this table.)

 

(See

table.)

 

 

 

 

 

Clean Unable 46 in

 

 

 

this table.)

 

 

 

Replace XX Ink

One or more of the ink cartridges

Replace the ink cartridges. (See Replacing

 

Cannot Print

have reached the end of their life.

the ink cartridges on page 68.)

 

 

The machine will stop all print

 

 

 

operations.

 

B

 

 

 

Scan Unable XX

(See Clean Unable XX in this

(See Clean Unable XX in this table.)

 

table.)

 

 

Wrong Paper Size

Paper is not the correct size.

Check that the Paper Size setting matches

 

 

 

the size of paper in the tray. Load the

 

 

 

correct size of paper, and then press

 

 

 

Black Start or Color Start. (See Paper

 

 

 

Size on page 29.)

 

 

 

 

 

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