Printing (continued)

Difficulty

Suggestions

The printouts are wrinkled.

In the printer driver Advanced tab, click Color Settings, and uncheck

 

Bi-Directional Printing for Windows® or Bi-Directional Printing for Macintosh.

 

Make sure you are using Genuine Brother Innobella™ Ink.

 

 

Cannot perform ‘2 in 1 ’ or ‘4 in 1 ’

Check that the paper size setting in the application and in the printer driver are the

printing.

same.

 

 

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data

 

processing, sending and printing time. Try the other quality settings in the printer

 

driver Basic tab. Also, click Color Settings, and make sure you uncheck Color

 

Enhance (True2Life®).

 

Set the borderless feature off. Borderless printing is slower than normal printing.

 

(See Printing for Windows® or Printing and Faxing for Macintosh in the Software

 

User’s Guide on the CD-ROM.)

 

 

True2Life® is not working properly.

If the image data is not full color in your application (such as 256 color), True2Life®

 

will not work. Use at least 24 bit color data with the True2Life® feature.

Photo paper does not feed

When you print on Brother Photo paper, load one extra sheet of the same photo

properly.

paper in the paper tray. An extra sheet has been included in the paper package

 

for this purpose.

 

 

 

Clean the paper pick-up roller. (See Cleaning the paper pick-up rollers

 

on page 72.)

 

 

Machine feeds multiple pages.

Make sure the paper is loaded properly in the paper tray. (See Loading paper and

 

other print media on page 9.)

 

 

 

Check that more than two types of paper are not loaded in the paper tray at any

 

one time.

 

 

There is a paper jam.

See Printer jam or paper jam on page 66. Make sure the paper length guide is set

 

to the paper size. Do not extend the paper tray when you load A5 or smaller size

 

paper.

 

 

Printed pages are not stacked

Make sure you are using the paper support flap. (See Loading paper and other

neatly.

print media on page 9.)

 

 

Machine does not print from

Try to reduce the print resolution. (See Printing for Windows® or Printing and

Adobe® Illustrator®.

Faxing for Macintosh in the Software User’s Guide on the CD-ROM.)

Copying Difficulties

Difficulty

Suggestions

Vertical streaks appear on copies.

If you see vertical streaks on copies, clean the scanner. (See Cleaning the

 

scanner glass on page 71.)

 

 

Copies are blank.

Make sure you are loading the document properly. (See Loading documents

 

on page 18.)

 

 

Fit to Page does not work properly.

Make sure the document is not skewed on the scanner glass. Reposition the

 

document and try again.

 

 

Scanning Difficulties

Difficulty

Suggestions

TWAIN/WIA errors appear when

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In

starting to scan.

PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to

 

choose the Brother TWAIN/WIA driver.

 

 

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