Troubleshooting and Routine Maintenance

Scanning Difficulties (continued)

Difficulty

Suggestions

OCR does not work.

Try increasing the scanner resolution.

 

 

Fit to Page does not work properly.

Make sure the document is not skewed on the scanner glass. Reposition the

 

document and try again.

 

 

Software Difficulties

Difficulty

Suggestions

Cannot install software or print.

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

 

and reinstall the software.

 

 

‘Device Busy’

Make sure the machine is not showing an error message on the LCD.

 

 

Cannot print images from

To use FaceFilter Studio, you must install the FaceFilter Studio application from

FaceFilter Studio.

the CD-ROM supplied with your machine. To install FaceFilter Studio see the

 

Quick Setup Guide.

 

Also, before you start FaceFilter Studio for the first time, you must make sure your

 

Brother machine is turned on and connected to your computer. This will allow you

 

to access all the functions of FaceFilter Studio.

 

 

PhotoCapture Center® Difficulties

Difficulty

Suggestions

B

Removable Disk does not work

1

Have you installed the Windows® 2000 update? If not, do the following:

properly.

 

1) Unplug the USB cable.

 

 

 

 

 

 

2) Install the Windows® 2000 update using one of the following methods.

 

 

 

„ Install MFL-Pro Suite from the CD-ROM. (See the Quick Setup

 

 

 

Guide.)

 

 

 

„ Download the latest service pack from the Microsoft Web site.

 

 

 

3) Wait about 1 minute after you restart the PC, and then connect the USB

 

 

 

cable.

 

 

2

Take out the memory card and put it back in again.

 

 

3

If you have tried ‘Eject’ from within Windows®, take out the memory card

 

 

 

before you continue.

 

 

4

If an error message appears when you try to eject the memory card, it means

 

 

 

the card is being accessed. Wait a while and then try again.

 

 

5

If all of the above do not work, turn off your PC and machine, and then turn

 

 

 

them on again. (You will have to unplug the power cord of the machine to turn

 

 

 

it off.)

 

 

 

 

Cannot access Removable Disk

Make sure that you have correctly inserted the memory card.

 

from Desktop icon.

 

 

 

 

 

 

Part of my photo is missing when

Make sure that Borderless Printing and Cropping are turned off. (See Borderless

 

printed.

printing on page 40 and Cropping on page 40.)

 

 

 

 

 

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