Troubleshooting

 

 

 

 

 

Error Message

Cause

Action

 

Print Unable XX

The machine has a mechanical

Do one of the following:

 

(XX = Error Code)

problem.

Disconnect the machine from the AC

 

 

 

 

 

power outlet for several minutes, then

 

 

 

reconnect it.

 

 

 

If the problem continues, call your

 

 

 

Brother dealer.

 

 

 

 

 

Replace Drum

It is time to replace the drum unit.

Replace the drum unit.

 

 

 

(See Replacing the drum unit on page 35.)

 

 

 

 

 

 

The drum unit counter was not

Reset the drum unit counter.

 

 

reset when a new drum was

(See Resetting the drum counter

 

 

installed.

 

 

on page 39.)

 

 

 

 

 

 

 

 

Replace Toner

The machine will stop printing

If you have set the Toner setting to Stop,

 

 

until you replace the toner

replace the toner cartridge with a new and

 

 

cartridge.

unused original Brother toner cartridge. This

 

 

 

will reset the Replace Toner mode. (See

 

 

 

Replacing the toner cartridge on page 29.)

 

 

 

If you have set the Toner setting to

 

 

 

Continue, the machine will continue to

 

 

 

print data until the LCD shows Toner

B

 

 

Ended. For how to operate the machine in

 

 

Continue mode, see Toner Settings in

 

 

 

Chapter 1 of the Advanced User's Guide.

 

 

 

 

 

Size Error DX

The paper in the tray is not a

Load A4 paper for automatic duplex printing,

 

 

suitable size for automatic duplex

and then press Start. (See Print media

 

 

printing.

on page 84.)

 

 

 

 

 

Toner Ended

It is time to replace the toner

Replace the toner cartridge with a new one.

 

 

cartridge.

(See Replacing the toner cartridge

 

 

 

on page 29.)

 

 

 

 

 

Toner Low

You will need to replace the toner

Buy a new toner cartridge before you get a

 

 

cartridge soon.

Replace Toner message.

 

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