B Troubleshooting
Error and maintenance messages
As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.
You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
Error Message | Cause | Action |
|
Cartridge Error | The toner cartridge is not installed | Pull out the drum unit and remove the toner |
|
| correctly. | cartridge, then |
|
|
| in the drum unit. |
|
|
|
|
|
Cooling Down | The temperature of the drum unit | Make sure that you can hear the fan in the |
|
Wait for a while | or toner cartridge is too hot. The | machine spinning and that the exhaust |
|
machine will pause its current | outlet is not blocked by something. |
| |
| print job and go into cooling down | If the fan is spinning, remove any obstacles | B |
| mode. During the cooling down | ||
| that surround the exhaust outlet, and then | ||
| mode, you will hear the cooling |
| |
| leave the machine turned on but do not use |
| |
| fan running while the LCD shows |
| |
| it for several minutes. |
| |
| Cooling Down, and Wait for |
| |
| If the fan is not spinning, disconnect the |
| |
| a while. |
| |
|
| machine from the power for several minutes |
|
|
| then reconnect it. |
|
|
|
|
|
Cover is Open | The front cover is not completely | Close the front cover of the machine. |
|
| closed. |
|
|
Cover is Open | The fuser cover is not completely | Close the fuser cover of the machine. |
|
| closed or paper was jammed in | Make sure paper is not jammed inside |
|
| the back of the machine when |
| |
| the back of the machine, and then close |
| |
| you turned on the power. |
| |
| the fuser cover and press Start. |
| |
|
|
| |
|
|
|
|
Drum Error | The corona wire on the drum unit | Clean the corona wire on the drum unit. |
|
| needs to be cleaned. | (See Cleaning the corona wire on page 42.) |
|
Drum Stop | It is time to replace the drum unit. | Replace the drum unit. (See Replacing the |
|
|
|
| |
Duplex Disabled | The duplex tray is removed or is | Carefully put the duplex tray into the |
|
| not correctly installed. | machine until it clicks into place. |
|
|
|
| |
|
|
|
|
| The back of the machine is not | Close the back cover of the machine. |
|
| closed completely. |
|
|
EL Error | The machine has a mechanical | Open the front cover and close it again. |
|
| problem. |
|
|
49