Printing difficulties (continued)

Difficulties

Suggestions

The machine prints unexpectedly

Press Job Cancel to cancel print jobs.

or it prints garbage.

Check the settings in your application to make sure it is set up to work with

 

 

your machine.

 

Pull out the paper tray and wait until the machine stops printing. Then turn off

 

the machine’s power switch and disconnect from the power for several

 

minutes.

 

 

The machine prints the first couple

Check the settings in your application to make sure that it is set up to work with

of pages correctly, then some

your machine.

pages have text missing.

Your computer is not recognising the machine’s input buffer’s full signal. Make

 

 

sure that you connected the interface cable correctly. (See the Quick Setup

 

Guide.)

 

 

The headers or footers appear

There is an unprintable area on the top and bottom of the page. Adjust the top and

when the document displays on the

bottom margins in your document to allow for this. (See Unscannable and

screen but they do not show up

unprintable areas on page 13.)

when it is printed.

 

 

 

The machine does not print on both

Check the paper size setting in the printer driver. You need to choose A4 [60 to

sides of the paper even though the

105 g/m2].

printer driver setting is Duplex.

 

The machine is not printing or has

Press Job Cancel.

stopped printing.

As the machine cancels the job and clears it from the memory it may produce an

 

 

incomplete printout.

 

 

Scanning difficulties

Difficulties

Suggestions

TWAIN errors appear while

Make sure that the Brother TWAIN driver is chosen as the primary source. In

scanning.

Presto! PageManager, click File, Select source and choose the Brother TWAIN

 

driver.

 

 

OCR does not work.

Try increasing the scanning resolution.

 

(Macintosh users)

 

Presto! PageManager must be downloaded and installed before use. See

 

Accessing Brother Support (Macintosh) on page 3 for further instructions.

 

 

Software difficulties

Difficulties

Suggestions

Cannot install software or print.

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

 

and reinstall the software.

 

 

Cannot perform ‘2 in 1’ or ‘4 in 1’

Check that the paper size setting in the application and in the printer driver are the

printing.

same.

 

 

The machine does not print from

Try to reduce the print resolution. (See Advanced tab in the Software User's

Adobe® Illustrator®.

Guide.)

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