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Paper handling difficulties | ||||
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Difficulties | Suggestions |
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The machine does not feed paper. | If there is no paper, load a new stack of paper into the paper tray. |
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The LCD shows No Paper or a | If there is paper in the paper tray, make sure it is straight. If the paper is curled, |
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Paper Jam message. | you should straighten it. Sometimes it is helpful to remove the paper, turn the |
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| stack over and put it back into the paper tray. |
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| Reduce the amount of paper in the paper tray, and then try again. |
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| Make sure that manual feed mode is not chosen in the printer driver. |
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| Clean the paper |
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| If the LCD shows the Paper Jam message and you still have a problem, see |
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How do I print on envelopes? | You can load envelopes from the manual feed slot. Your application must be set |
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| up to print the envelope size you are using. This is usually done in the Page Setup |
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| or Document Setup menu of your application. |
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What paper can I use? | You can use thin paper, plain paper, thick paper, bond paper, recycled paper, |
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| envelopes and labels that are made for laser machines. (For details, see |
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| You can load envelopes from the manual feed slot. |
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There is a paper jam. | Clear the jammed paper. (See Paper Jams on page 52.) |
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Print quality difficulties |
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Difficulties | Suggestions |
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Printed pages are curled. | Low quality thin or thick paper or not printing on the recommended side of the |
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| paper could cause this problem. Try turning over the stack of paper in the |
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| paper tray. |
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| Make sure that you choose the Paper Type that suits the print media type you |
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| are using. (See Acceptable paper and other print media on page 15.) |
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Printed pages are smeared. | The Paper Type setting may be incorrect for the type of print media you are using, |
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| or the print media may be too thick or have a rough surface. (See Acceptable |
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| paper and other print media on page 15 and Basic tab in the Software User's |
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| Guide.) |
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Printouts are too light. | If this problem occurs when making copies or printing, set Toner Save mode |
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| to Off in the machine menu settings. (See Toner Save in Chapter 1 of the |
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| Advanced User's Guide.) |
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| Set Toner Save mode to Off in the Advanced tab in the printer driver. (See |
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| Advanced tab in the Software User's Guide.) |
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Other |
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Difficulties | Suggestions |
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The machine will not turn on. | Adverse conditions on the power connection (such as lightning or a power surge) |
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| may have triggered the machine’s internal safety mechanisms. Turn the machine |
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| off and unplug the power cord. Wait for ten minutes, then plug in the power cord |
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| and turn the machine on. |
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| If the problem is not solved, turn off the machine. Plug the power cord into a |
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| different known working outlet and turn on the machine. |
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