Troubleshooting
If you are having difficulty with your machine
If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Check the chart below and follow the troubleshooting tips.
Copy difficulties
Difficulties | Suggestions |
Vertical black line appears in | Black vertical lines on copies are typically caused by dirt or correction fluid on the |
copies. | glass strip, or the corona wire is dirty. (See Cleaning the scanner glass on page 41 |
| and Cleaning the corona wire on page 42.) |
|
|
Copies are blank. | Make sure you are loading the document correctly. (See Using the scanner glass |
| on page 19.) |
|
|
Printing difficulties
Difficulties | Suggestions | B |
Poor print quality | ||
No printout. | Check that the machine is plugged in and the power switch is turned on. |
|
| Check that the toner cartridge and drum unit are installed correctly. (See |
|
|
| |
| Check the interface cable connection on both the machine and your computer. |
|
| (See the Quick Setup Guide.) |
|
| Check that the correct printer driver has been installed and chosen. |
|
| Check to see if the LCD is showing an error message. (See Error and |
|
|
| |
| Check the machine is online: |
|
| (Windows® 7 and Windows Server® 2008 R2) Click the Start button and |
|
| Devices and Printers. |
|
| that Use Printer Offline is unchecked. |
|
| (Windows Vista®) Click the Start button, Control Panel, Hardware and |
|
| Sound, and then Printers. |
|
| sure that Use Printer Offline is unchecked. |
|
| (Windows® XP and Windows Server® 2003/2008) Click the Start button and |
|
| choose Printers and Faxes. |
|
| sure that Use Printer Offline is unchecked. |
|
| (Windows® 2000) Click the Start button and choose Settings and then |
|
| Printers. |
|
| Offline is unchecked. |
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