Improving the print quality

If you have a print quality problem, make a copy first (put a document on the scanner glass and press Start). If the printout looks good, the problem is probably not the machine. Check the interface cable connections or try printing a different document. If the printout or test page printed from the machine has a quality problem, check the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendations.

Note

Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with toner from other sources.

a To get the best print quality, we suggest using the recommended paper. Check that you use paper that meets our specifications. (See Acceptable paper and other print media

on page 15.)

b Check that the drum unit and toner cartridge assembly are installed correctly.

Examples of poor print quality

Recommendation

 

 

 

 

 

Take out the drum unit and toner cartridge assembly. Hold the

 

 

 

 

 

assembly level with both hands and gently shake it from side to

 

 

 

 

 

side several times to spread the toner evenly inside the cartridge.

 

ABCDEFGH

 

Check if the Toner Setting in Replace Toner is set to

 

abcdefghijk

 

A B C D

Continue (Continue mode). See Toner settings in Chapter 1 of

 

a b c d e

the Advanced User's Guide.

 

Check the machine’s environment. Conditions such as humidity,

0 1 2 3 4

high temperatures, and so on, may cause this print fault. See the

 

 

 

 

 

Safety and Legal booklet.

 

Faint

If the whole page is too light, Toner Save mode may be on. Turn

 

 

 

 

 

off Toner Save mode in the machine menu settings or Toner

 

 

 

 

 

Save mode in the printer Properties of the driver. See Toner save

 

 

 

 

 

in Chapter 1 of the Advanced User's Guide or Advanced tab in

 

 

 

 

 

Chapter 2 of the Software User's Guide.

 

 

 

 

 

Clean the corona wire of the drum unit. See Cleaning the corona

 

 

 

 

 

wire on page 42.

 

 

 

 

 

Put in a new toner cartridge. See Replacing the toner cartridge

 

 

 

 

 

on page 29.

 

 

 

 

 

Put in a new drum unit. See Replacing the drum unit on page 35.

 

 

 

 

 

 

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