7. Troubleshooting

7-1. Solving Printer Problems

Use the table below to help solve printer problems.

ProblemCause

Solution

Cannot send print data from the

You have selected the wrong

Confirm the selected printer, and select the correct

PC.

printer.

one.

 

 

 

 

USB cable not connected

Disconnect and re-connect the USB 2.0 cable

 

 

 

 

Your PC and OS do not satisfy

See “1-3-3. Software Information" and check your PC

 

the requirements of GT-782.

properties.

 

Using an USB cable that does

Use the USB cable that meets the requirement.

 

not meet the requirement.

See “1-3-4. Other Requirements".

 

 

 

 

The USB hub is not working

Connect GT-3 directly to PC with USB 2.0 cable. USB

 

properly.

hub is not operationally approved.

 

 

 

 

Noise is disturbing the

Disconnect the USB 2.0 cable once, and wait for 5

 

communication between GT-3

seconds and connect it again.

 

and the PC.

If this does not solve the problem, turn off GT-3 wait

 

 

for 5 seconds and restart.

 

 

 

 

The PC is not working properly.

Restart the PC.

 

 

Try another inlet of USB port.

 

 

 

 

Other USB device is connected

Remove the other USB device and restart your PC,

 

with your PC.

and check if GT-3 works properly.

 

 

 

 

Something is wrong with the

Try other or shorter USB 2.0 cables.

 

USB cable.

 

 

 

 

Pressing the Print Button does

GT-782 is indicating an error

Solve the cause of the error, and try again.

not start printing.

 

 

 

"Ready" is not indicated on the

Wait till the operation is over.

 

Display, or some operation is

 

 

working.

 

 

 

 

 

Auto Head Cleaning is in

Wait until the Head Cleaning finishes.

 

process.

 

 

The room temperature does not

Adjust the room temperature.

 

meet the requirements.

See “1-3-1 Environment”.

 

 

 

 

The printer has not received /

Machine will not print until print job has been received.

 

read a data, or is now receiving /

 

 

reading the data.(Print Button is

 

 

not ON.)

 

 

 

 

 

The Print Heads are overheated

FFC (flat cable) of the Print Head may not be

 

and the message "** Head

connected firmly and this may cause the rise of Print

 

Temp Rising" appears.

Head temperature. Turn OFF the printer and confirm

 

 

the connection of FFC. Wait until the heads cool

 

 

down.

 

 

 

102

GT-3 Series