7. Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Error

 

Message

 

Meaning

 

Solution

 

 

code

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check the connection between the PC and GT-3, and

 

 

 

 

 

 

 

send print data again. If it has no effect, reboot both the

 

3000

PC Communication Error

GT-3 failed to receive the print data

PC and GT-3.

 

from the PC.

 

This error occurs when the USB cable is disconnected

 

 

 

 

 

 

 

 

 

 

 

 

 

during data transmission, or data transmission is

 

 

 

 

 

 

 

canceled on the PC.

 

 

 

 

 

 

 

 

Check the connection between the PC and GT-3, and

 

 

 

 

 

 

 

retry the PC operation with the GT-3 tools. If it has no

 

3001

PC Communication Error

The PC will not receive the data sent

effect, reboot both the PC and GT-3.

 

from GT-3.

 

This error occurs when the USB cable is disconnected

 

 

 

 

 

 

 

 

 

 

 

 

 

during data transmission, or GT-3 tools are canceled in

 

 

 

 

 

 

 

sending data to the PC.

 

3002

PC Data Error

GT-3 received the data that is not

 

Check the connection between the PC and GT-3, and

 

supported.

send print data again. Or reboot both the PC and GT-3.

 

 

 

 

 

 

3003

PC Data Error

No compatibility of version between the

 

GT-3 Firmware is old though the Printer Driver is

 

PC driver and the GT-3 firmware.

upgraded. Confirm the versions and upgrade the

 

 

 

 

 

firmware.

 

 

 

 

 

 

 

 

3004

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3005

 

 

 

 

 

Confirm the data (AR3 file and firmware programs ) are

 

 

 

 

 

 

correct. Check the connection between the PC and

 

 

 

 

 

 

 

 

 

3010

PC Data Error

 

USB connection error between PC

 

GT-3, and send print data again. Or reboot both the PC

 

 

and GT-3

 

and GT-3. These errors may occur when GT-3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

malfunctions in improper environment. You can print if no

 

3013

 

 

 

 

 

 

 

 

 

 

error is indicated.

 

 

 

 

 

 

 

 

 

3014

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GT-341 received the print data with

 

Confirm that the Machine Mode is GT-341 by Printer

 

3100

PC Data Error (with White)

Driver. GT-341 cannot receive the print data with White

 

White print data included.

 

 

 

print data included.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PC Data Error (381 mode)

GT-361 received the print data with 4

 

Confirm that the Machine Mode is GT-361 by Printer

 

3101

Driver. GT-361 cannot receive the print data with four

 

White Print Head data included.

 

 

 

White Print Head data included.

 

 

 

 

 

 

 

 

 

 

 

 

GT-3 received blank data, the print

 

 

 

 

 

 

 

data with no print data included (e.g.

 

Confirm the print data with GT-3 File Viewer. Confirm the

 

 

 

Blank Data

255 white) was made and sent to

 

 

3407

print area and paper size with e.g. Photoshop Print

 

GT-3, the image was larger than the

 

 

 

Preview.

 

 

 

 

 

print area and some blank part was

 

 

 

 

 

 

 

 

 

 

 

 

sent to GT-3.

 

 

 

 

 

 

 

 

3408

PC Data Error (too large)

The size of the received print data was

**

 

 

 

 

 

too large.

 

 

 

3410

 

 

 

 

 

Confirm the data (AR3 file and firmware programs ) are

 

 

 

 

 

 

 

 

correct. Check the connection between the PC and

 

 

 

 

 

 

 

 

3411

PC Data Error

 

USB connection error between PC

 

GT-3, and send print data again. Or reboot both the PC

 

 

and GT-3

 

and GT-3. These errors may occur when GT-3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

malfunctions in improper environment. You can print if no

 

3412

 

 

 

 

 

error is indicated.

 

 

 

 

 

 

 

 

 

 

GT-3 Series

131