6 - 17 TROUBLESHOOTING

Solving print prob lems

Problem Recommendation
The printer prints
unexpectedly or it prints
garbage data.
■Make sure the printer cable is not too long. We recommend you use a parallel
or USB cable that is less than 2 meters (6 1/2 feet) in length.
■Make sure that the printer cable is not damaged or broken.
■If you are using an interface-switching device, remove it. Connect your
computer directly to your printer, and then try again.
■Check that you have chosen the appropriate printer driver with ‘Set as
Default’.
■Make sure that the printer is not connected to the same port that is also
connected to a storage device or scanner. Take away all other devices and
connect the port only to the printer.
■Turn off Printer Status Monitor in the Device Options tab in the printer driver.
The printer cannot print full
pages of a document. An error
message PRINT OVERRUN is
printed out.
■Press the Go button to print the data left in the printer. Press the Job Cancel
button if you want to delete the data left in the printer.
■If this does not clear the error, reduce the complexity of your document or
reduce the print resolution.
■Expand the printer memory by adding a DIMM. See Installing additional
memory on page 4-2. Set page protection to ON by using the supplied
Windows® driver.
■Change the following settings in the supplied Windows® driver, and then try
again. The best combination of the settings below will vary depending on your
document:
Graphics Mode
TrueType™ mode
Use printer TrueType™ fonts
The printer cannot print full
pages of a document. An error
message MEMORY FULL is
printed out.
■Press the Go button to print the data left in the printer. Press the Job Cancel
button if you want to delete the data left in the printer.
■Reduce the print resolution or reduce the complexity of your document.
■Expand the printer memory by adding a DIMM. See Installing additional
memory on page 4-2.
My headers or footers appear
when I view my document on
the screen but they do not
show up when I print it.
■Most laser printers have a restricted area that cannot be printed on. This
unprintable area is usually the first two lines and the last two lines of a page
(leaving 62 printable lines). Adjust the top and bottom margins of your
document to allow for this.