Troubleshooting
Error and maintenance messages
As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.
You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
Using
NOTE
The LCD names are as follows. | 5 |
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•Standard paper tray: Tray 1
•Manual feed slot: Manual Feed
Error message | Cause | Action |
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The back cover of the machine is | Close the back cover of the machine. | ||
| not closed completely. |
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Access Denied | The function you want to use is | Contact your administrator to check your Secure | |
| restricted by Secure Function Lock | Function Lock Settings. |
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| 2.0. |
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Belt End Soon | The belt unit is near the end of its | Buy a new belt unit before you get a Replace Belt | |
| life. | message. |
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Calibrate | Calibration failed. | Press and hold down | to turn the machine off. |
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| Wait a few seconds, and then turn it on again. | |
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| Perform the color calibration again using the | |
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| control panel or the printer driver (see Color | |
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| Put in a new belt unit (see Replacing the belt unit | |
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| If the problem continues, call Brother Customer | |
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| Service. |
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Cartridge Error | The toner cartridge is not installed | Pull out the toner cartridge and drum unit assembly | |
| correctly. | for the color that is indicated on the LCD, take out the | |
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| toner cartridge, and put it back into the drum unit | |
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| again. Put the toner cartridge and drum unit assembly | |
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| back in the machine. If the problem continues, call | |
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| Brother Customer Service. |
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