Troubleshooting
Error message | Cause | Action |
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Cover is Open | The top cover is not closed | Close the top cover of the machine. |
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| completely. |
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| The fuser cover is not closed | Close the fuser cover located inside the back |
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| completely or paper was jammed in | cover of the machine. |
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| the back of the machine when you | Make sure paper is not jammed inside the back of |
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| turned on the power. |
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| the machine, and then close the fuser cover and |
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| press Go (see Paper is jammed at the back of the |
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Drums End Soon | The 4 drum units are near the end of | Order a new drum unit set now so a replacement |
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| their life. | drum unit will be available when the LCD shows |
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| Replace Drums (see Drums End Soon |
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Drum End Soon: X | The drum unit for the color indicated | Order a new drum unit for the color indicated on the |
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(X shows the toner | on the LCD is near the end of its life. | LCD before you get a Replace Drum: X message. |
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cartridge or drum unit |
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color that must be |
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replaced. BK=Black, |
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C=Cyan, M=Magenta, |
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Y=Yellow.) |
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Drum! | The corona wire on the drum unit | Clean all four corona wires (one for each color) inside |
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| needs to be cleaned. | the drum unit by sliding the green tab (see Cleaning |
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| The drum unit or the toner cartridge | Remove the toner cartridge and drum unit assembly, |
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| and drum unit assembly is not | remove the toner cartridge from the drum unit, and |
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| installed correctly. | reinstall the toner cartridge back into the drum unit. |
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| Reinstall the toner cartridge and drum unit assembly |
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| back in the machine. If the problem continues, |
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| replace the toner cartridge (see Replacing the toner |
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Drum Stop | It is time to replace the drum unit. | Replace the drum unit for the color indicated on the |
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| LCD (see Replacing the drum units on page 121). |
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Fuser Error | The temperature of the fuser unit | Turn the machine off, wait a few seconds, and then |
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| does not rise to a specified | turn it on again. Leave the machine for 15 minutes |
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| temperature within the specified | with the power on. |
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| time. |
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| The fuser unit is too hot. |
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Jam | The paper is jammed underneath |
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| the paper tray or the fuser unit. |
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Jam Inside | The paper is jammed inside the |
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| machine. |
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| The toner cartridge was placed in | Put the toner cartridge into the drum unit, and then |
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| the machine without the drum unit. | reinstall the toner cartridge and drum unit assembly in |
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| the machine. |
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Jam Manual Feed | The paper is jammed in the manual |
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| feed slot of the machine. |
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