Troubleshooting
| Examples of poor print quality | Recommendation | |||||||||||
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| Identify the color causing the problem and replace the toner cartridge that |
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. | matches the color of the line (see Replacing the toner cartridges | ||||||
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| ABCDEFGHIJKLMNOPQR | STUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. | ||||||
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| To identify the color of the toner cartridge, visit us at |
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| http://solutions.brother.com/ to view our FAQs and troubleshooting tips. |
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| Identify the color causing the problem and put in a new drum unit (see |
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| Colored lines across the page | To identify the color of the drum unit, visit us at http://solutions.brother.com/ | ||||||||||
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| to view our FAQs and troubleshooting tips. | |||||||||||
Make sure that the media type setting in the driver matches the type of paper
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. | you are using (see Acceptable paper and other print media on page 2). | 5 |
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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Check the machine’s environment. Conditions such as high humidity can cause hollow print.
(See Product Safety Guide: Choosing a location.)
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| If the problem is not solved after printing a few pages, the drum may have |
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| foreign material, such as glue from a label, stuck on the drum surface. Clean |
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| the drum unit (see Cleaning the drum unit on page 147). |
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| White spots or hollow print |
| Identify the color causing the problem and put in a new drum unit (see | ||||||
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| To identify the color of the drum unit, visit us at http://solutions.brother.com/ |
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| to view our FAQs and troubleshooting tips. |
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| Identify the color causing the problem and put in a new toner cartridge (see |
| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
| Replacing the toner cartridges on page 111). To identify the color of the toner | ||
| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| cartridge, visit us at http://solutions.brother.com/ to view our FAQs and |
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| troubleshooting tips. |
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| Identify the color causing the problem and put in a new drum unit (see |
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| To identify the color of the drum unit, visit us at http://solutions.brother.com/ |
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| to view our FAQs and troubleshooting tips. |
Blank page or some colors are
missing
3.7 in. |
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| If the problem is not solved after printing a few pages, the drum may have | |
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. | foreign material, such as glue from a label, stuck on the drum surface. Clean | |||
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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(94 mm) | ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| the drum unit (see Cleaning the drum unit on page 147). | ||
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Identify the color causing the problem and put in a new drum unit (see
3.7 in. |
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(94 mm) |
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| To identify the color of the drum unit, visit us at http://solutions.brother.com/ |
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| to view our FAQs and troubleshooting tips. |
Colored spots at 3.7 in. (94mm)
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