Troubleshooting

Error message

Cause

Action

 

 

 

Registration

Registration failed.

Press and hold down

to turn the machine off.

 

 

 

 

 

 

 

 

Wait a few seconds, and then turn it on again.

 

 

 

 

Perform the auto color registration again using the

 

 

 

 

control panel (see Auto Registration

 

 

 

 

on page 105).

 

 

 

 

 

Put in a new belt unit (see Replacing the belt unit

 

 

 

 

on page 128).

 

 

 

 

 

If the problem continues, call Brother Customer

 

 

 

 

Service.

 

 

 

 

 

 

 

 

Replace Belt

It is time to replace the belt unit.

Replace the belt unit (see Replacing the belt unit

 

5

 

 

on page 128).

 

 

Replace Drums

It is time to replace the 4 drum units.

Replace the 4 drum units (see Replacing the drum

 

 

 

 

units on page 121).

 

 

 

 

 

 

 

 

 

The drum unit counter was not reset

Reset the drum unit counter (see Replacing the drum

 

 

 

when a new drum was installed.

units on page 121).

 

 

 

 

 

 

 

 

Replace Drum: X

It is time to replace the drum unit for

Replace the drum unit for the color indicated on the

 

 

(X shows the toner

the indicated color.

LCD (see Replacing the drum units on page 121).

 

 

 

 

 

 

 

cartridge or drum unit

The drum unit counter was not reset

Reset the drum unit counter (see Replacing the drum

 

 

color that must be

when a new drum was installed.

units on page 121).

 

 

 

replaced. BK=Black,

 

 

 

 

 

C=Cyan, M=Magenta,

 

 

 

 

 

Y=Yellow.)

 

 

 

 

 

 

 

 

 

 

Replace Fuser

It is time to replace the fuser unit.

Call Brother Customer Service or a Brother

 

 

 

 

Authorized Service Center to replace the fuser unit.

 

 

 

 

To replace the Fuser Unit call Brother Customer

 

 

 

 

Service at:

 

 

 

 

 

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

 

1-877-BROTHER (in Canada)

 

 

 

 

or to locate a Brother Authorized Service Center, visit

 

 

 

 

us at:

 

 

 

 

 

http://www.brother-usa.com/service/

 

 

 

 

 

 

 

Replace PF Kit1

It is time to replace the paper

Call Brother Customer Service or a Brother

 

 

 

feeding kit.

Authorized Service Center to replace the PF kit.

 

 

 

 

To replace the PF Kit call Brother Customer Service

 

 

 

 

at:

 

 

 

 

 

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

 

1-877-BROTHER (in Canada)

 

 

 

 

or to locate a Brother Authorized Service Center, visit

 

 

 

 

us at:

 

 

 

 

 

http://www.brother-usa.com/service/

 

 

 

 

 

 

 

Replace Toner

The toner cartridge is at the end of

Replace the toner cartridge for the color indicated on

 

 

 

its life. The machine will stop all print

the LCD (see Replacing the toner cartridges

 

 

 

operations.

on page 111).

 

 

 

 

 

 

 

 

 

 

 

 

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