Troubleshooting
Network difficulties
Difficulties | Suggestions |
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Cannot print over a network | When the Cannot print to the networked printer. screen appears, follow the on- |
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after completing the software | screen instructions. If the problem is not solved, see Network User's Guide: |
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installation. | Troubleshooting. |
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Make sure the interface is set to Auto on the machine (see how to change the |
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interface on page 88). |
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The Brother software cannot | (Windows®) |
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be installed. | If the Security Software warning appears on the PC screen during the installation, |
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| change the Security Software settings to permit the Brother product setup program |
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| or other program to run. | 5 |
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| (Macintosh) | |
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| If you are using a firewall function of |
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| temporarily disable it and then install the Brother software. |
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Cannot connect to wireless | Investigate the problem using the WLAN report. Print the WLAN report in the menu |
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network. | selection: |
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Machine Info., Print WLAN Report and then press Go. |
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For more details, see Quick Setup Guide |
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For other problems concerning using your machine on a Network,see Network User's Guide
Other difficulties
DifficultiesSuggestions
The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Turn the machine off and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn the machine on.
If you still cannot turn on the machine, plug the power cord directly into a different known working wall outlet (do not plug it into a surge suppressor or backup battery type of device), and then turn on the machine. If this works, then the wall outlet, battery backup device, or surge suppressor device is the cause of the problem.
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