Troubleshooting

Error message

Cause

Action

 

Replace WT Box

It is time to replace the waste toner

Replace the waste toner box (see Replacing the

 

 

box.

waste toner box on page 133).

 

 

 

 

 

Short Paper

The length of the paper in the tray is

Open the back cover (face-up output tray) to let the

 

 

too short for the machine to deliver it

printed page exit onto the face-up output tray.

 

 

to the Face-down output tray.

Remove the printed pages and then press Go.

 

Size Error DX

The paper size defined in the printer

Press Cancel. Choose a paper size that is supported

 

 

driver and the control panel menu is

by 2-sided printing.

 

 

not available for automatic 2-sided

The paper size for automatic 2-sided printing is

 

 

printing.

 

 

Letter, Legal or Folio.

 

 

 

 

 

 

 

 

 

The paper in the tray is not the

Load the correct size of paper in the tray and set the

 

 

correct size and is not available for

size of paper for the tray (see Paper Tray

5

 

automatic 2-sided printing.

on page 87).

 

 

 

 

The paper size for automatic 2-sided printing is

 

 

 

Letter, Legal or Folio.

 

 

 

 

 

Size Mismatch

The paper in the indicated tray is not

Put the same size paper in the paper tray that is

 

 

the correct size.

selected in the printer driver, and then press Go, or in

 

 

 

the printer driver select the size of paper that you

 

 

 

loaded in the indicated paper tray.

 

 

 

 

 

Small Paper

The paper size specified in the

Open the back cover (face-up output tray) to let the

 

 

printer driver is too small for the

printed paper out on the face-up output tray and then

 

 

machine to deliver it to the Face-

press Go.

 

 

down output tray.

 

 

 

 

 

 

Toner Error

One or more toner cartridges are

Pull out all the drum units. Take out all the toner

 

 

not installed correctly.

cartridges, and then put them back into the drum

 

 

 

units.

 

 

 

 

 

Toner Low: X

If the LCD shows Toner Low you

Order a new toner cartridge now so a replacement

 

(X shows the toner

can still print; however, the machine

toner cartridge will be available when the LCD shows

 

is telling you that the toner cartridge

Replace Toner.

 

cartridge or drum unit

 

is near the end of its life.

 

 

color that is near the end

 

 

of its life. BK=Black,

 

 

 

C=Cyan, M=Magenta,

 

 

 

Y=Yellow.)

 

 

 

 

 

 

 

WT Box End Soon

The waste toner box is almost full.

Order a new waste toner box before you get a

 

 

 

Replace WT Box message.

 

 

 

 

 

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