Troubleshooting
Error message | Cause | Action |
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Jam Rear | The paper is jammed in the back of |
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| the machine. |
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Jam Tray 1 | The paper is jammed in the paper |
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| tray of the machine. |
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Limit Exceeded | The print limit set in Secure | Contact your administrator to check your Secure |
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| Function Lock 2.0 was reached. | Function Lock Settings. |
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Log Access Error | The machine could not access the | Contact your administrator to check the Store Print |
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| print log file in the server. | Log to Network settings. |
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| (For detailed information, see Network User's Guide: |
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| Store Print Log to Network) |
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Manual Feed | Manual was selected as the paper | Place the same size of paper in the Manual Feed Slot |
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| source when there was no paper in | as is shown on the LCD. If the machine is in Pause |
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| the Manual Feed Slot. | mode, press Go (see Loading paper in the Manual |
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No Belt Unit | The belt unit is not installed | Reinstall the belt unit (see Replacing the belt unit |
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| correctly. |
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No Paper | The machine is out of paper or | Put paper in the indicated paper tray. |
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Load <size> paper | paper is not correctly loaded in the | Make sure the paper guides are set to the correct |
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specified paper tray. |
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in <tray>. | size. |
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No Permission | Printing color documents is | Contact your administrator to check your Secure |
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| restricted. | Function Lock Settings. |
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No Toner | The toner cartridge or the toner | Remove the toner cartridge and drum unit assembly, |
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| cartridge and drum unit assembly is | remove the toner cartridge from the drum unit, and |
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| not installed correctly. | reinstall the toner cartridge back into the drum unit. |
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| Reinstall the toner cartridge and drum unit assembly |
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| back in the machine. If the problem continues, |
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| replace the toner cartridge (see Replacing the toner |
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No Tray | The standard paper tray is not | Reinstall the standard paper tray. |
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| installed or not installed correctly. |
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No Waste Toner | The waste toner box is not installed | Reinstall the Waste Toner Box (see Replacing the |
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| correctly. |
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Not Available | The requested function is not | Contact your administrator to check your Secure |
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| permitted to all User IDs by Secure | Function Lock Settings. |
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| Function Lock 2.0. |
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Out of Memory | The machine’s memory is full. | Press Cancel and delete the previously stored |
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Secure Print Data |
| secure print data. |
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is full. |
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Out of Memory | The machine’s memory is full. | Reduce the complexity of your document or reduce |
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| the print resolution. |
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Print Unable ## | The machine has a mechanical | Press and hold down | to turn the machine off. |
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| problem. |
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| Wait a few seconds, then turn it on again. |
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| If the problem continues, call Brother Customer |
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| Service. |
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