13 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Data Remains Print data remai ns in the machine’s memory. Re-start printing from your
computer.
Print data remains in the machine’s memory.
The USB cable was unplugged while the
computer was sending the data to the
machine.
Press Stop/Exit. The machine will
cancel the job and eject the page
that is being printed.
DR Mode in
Use
The machine is set to Distinctive Ring mode.
You can not change the Receive Mode from
Manual to another mode.
Set Distinctive Ring to Off.
High
Temperature
The print heads are too warm. Allow the machine to cool down.
Ink Empty O ne or more of the ink cartridges is empty.
The machine will stop all print operations.
While memory is available, black and white
faxes will be received into memory. If a
sending machine has a colour fax, the
machine’s ‘handshake’ will request that the
fax be sent as black and white. If the sending
machine has the ability to convert it, the
colour fax will be received into memory as a
black and white fax.
Replace the ink cartridges.
(See Replacing the ink cartridges on
page 13-21.)
Low
Temperature
The print heads are too cold. Allow the machine to warm up .
Machine Error
XX
The machine has a mechanical problem. Call Brother Custome r Service.
Media Error The media card is either bad or not formatted. Reinsert the correct media ca rd.
Near Empty One or more of the ink cartridges are running
out of ink. If a sending machine has a colour
fax, the machine’s ‘handshake’ will request
that the fax be sent as black and white. If the
sending machine has the ability to convert it,
the colour fax will be received into memory as
a black and white fax.
Order a new ink cartridge.
No File The media card in the media drive does not
contain a .JPG file. Reinsert the correct media card.
No
Response/Busy
The number you dialled does not answer or is
busy.
Verify the number and try again.
Not
Registered
You tried to access a One-Touch or
Speed-Dial number that is not programmed. Set up the One-Touc h or Speed-Dial
number. (See Storing One-Touch
Dial numbers on page 7-1 and
Storing Speed-Dial numbers on
page 7-3.)
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION