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Brother MFC-3320CN 13 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE

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13 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE

Printer Difficulties

Horizontal lines appear in text

or graphics. Clean the print head . (See Cleaning the print head on page 13-12.) If

you clean the print heads five times and the print has not improv ed, call

Brother or your dealer for service.

Scanning Difficulties

TWAIN errors appear while

scanning. Make sure the Brother TWAIN driver is sele cted as the primary source.

In PaperPort, click Scan in the File menu and select the Brother TWAIN

driver.

Software Difficulties

Cannot perform ‘2 in 1 or 4 in 1’

printing. Check that the paper size setting in the application an d in the printer

driver are the same.

Cannot print when using Paint

Brush. Try setting the Display setting to ‘256 colours’.

Cannot print when using

Adobe Illustrator. Try to reduce the print res olution.

Thick lines and thin lines

appear alternately. (banding) 1. Open the ‘Basic’ tab in the printer driver.

2. Click ‘Setting’ in the Basic tab of the printer driver.

3. Turn OFF ‘Bi-Directional Printing’ by un-checking it.

(See Bi-Directional Printing on page 1-7 in Software User’s Guide on the

CD-ROM.)

There are some dense lines. Check ‘Reverse Order’ in the Basic tab of the printer dr iver.

Printing is slow. In the ‘Colour’ tab from the ‘Advanced’ tab in the printer driver, uncheck

the Colour Enhancement.

Colour Enhancement is not

working properly.

If the image data is not full colour in your application (Such as 256

colour), Colour Enhancement will not work. Please use at least 24 bit

colour data with the Colour Enhancement feature.

‘MFC is Busy’ or ‘MFC

Connect Failure’ Error

Message appears.

Make sure the machine is not showing an error message on the LCD .

‘MFC Connect Failure’ If the MFC is not connected to your P C and you have loaded the Brother

software, the PC will show 'MFC Connect Failure' each time you res tart

Windows®. You can ignore this message or you can turn i t off as follows.

Double-click "\tool\warnOff.REG" from the supplied CD-ROM.

The Scan key on the MFC's control panel will not work unles s you restart

your PC with the MFC connected.

To turn it back on, Double-click "\tool\WarnOn.REG" from the suppli ed

CD-ROM.

DIFFICULTY SUGGESTIONS

Contents

Main APPROVAL INFORMATION Compilation and Publication Notic e Page Safety precautions To use the machine safely Please refer to these instructions for later reference and before attempting any mainte nance. WARNING Page Choosing a location Quick Reference Guide Page Table of Contents Page Page Page Page 12 13 G S Page Using this Guide Finding information Symbols used in this Guide Introduction Control panel overview 4 5 6 7 81 2 3 1 One-Touch keys 2 Shift 3 Photo key: 6 7 Stop/Exit 8 9 Power Save 0 Navigation keys: Turning the machine to Power Save condition Page About fax machines Fax tones and handshake Colour Start ECM (Error Correction Mode) Connecting the machine Connecting an external telephone Connecting an external teleph one answering device (TAD) Sequence Page Recording outgoing message (OGM) on an external TAD Using extension telephones (For U.K. only) 1 - 12 INTRODUCTION Multi-line connections (PBX) If you are installing the machine to work with a PBX Custom features on your phone line Load documents Using the automatic docum ent feeder (ADF) Loading documents and paper Page Handling and using special pape r Paper capacity of the paper tray Paper specifications for the paper tray Paper capacity of the output paper support Printable area Page Page Page User-friendly programming Menu table Memory storage On-screen programming Navigation keys .... ON-SCREEN PROGRAMMING 3 - 3 3 - 4 ON-SCREEN PROGRAMMING ON-SCREEN PROGRAMMING 3 - 5 3 - 6 ON-SCREEN PROGRAMMING ON-SCREEN PROGRAMMING 3 - 7 3 - 8 ON-SCREEN PROGRAMMING *1 See the complete Software Users Guide on the CD-ROM. ON-SCREEN PROGRAMMING 3 - 9 *1 See the complete Software Users Guide on the CD-ROM. 3 - 10 ON-SCREEN PROGRAMMING ON-SCREEN PROGRAMMING 3 - 11 Initial Setup Setting the Date and Time Getting started Setting the Station ID Page Setting Tone or Pulse dialling mode (Except for the Nordic Co untries) Setting the Phone Line Type General Setup Setting the Mode Timer Setting the Paper Type Setting the Ring Volume Setting the Beeper Volume Setting the Speaker Volume Setting the Clock Change Power Save Setting SETUP RECEIVE 5 - 1 Basic receiving operations Setup Receive Page Setting the Ring Delay Setting the F/T Ring Time (Fax/Tel mode only) Fax Detect Printing a reduced incoming fax (Auto Reduction) Printing a fax from the me mory Advanced receiving operations Operation from extension telephones For Fax/Tel mode only Using a cordless external handset Changing the remote codes Reception into memory (Not available for colour fax reception) Polling Page Sequential Polling Telephone services BT Callsign (For U.K. Only) Setup Send How to fax Enter Fax mode How to dial Manual dialling One-Touch dialling Speed-Dialling Search Out of Memory message Page Basic sending operations Sending faxes using multiple settings Fax Resolution Manual and automatic fax R edial Redial/Pause, and then press Mono Start or Colour Start to try Colour Start Redial/Pause Colour fax transmission Dual Access (Not available f or colour faxes) Real Time Transmission Checking job status Cancelling a job while scanning, dialling and sending the document Cancelling a scheduled job Advanced sending operations Broadcasting (Not available for Colour faxes) Page Delayed Fax (Not available f or colour faxes) Delayed Batch Transmission (Not available for colour faxes) Setup for Polled Transmit (Standard) (Not available for colour f axes) Setup for Polled Transmit with Secu re Code (Not available for colour faxes) TX Lock Using TX Lock Page Switching OFF TX Lock Storing numbers for easy dialling Storing One-Touch D ial numbers Quick-Dial numbers and dialling options Page Storing Speed-Dial numbers Changing One-Touch and Speed-Dial numbers Stop/Exit Setting up Groups for Broadcasting Page Dialling options Access codes and credit c ard numbers Pause Fax Redial Tone or Pulse Fax Forwarding Programming a Fax Forwarding number Remote Fax Options Setting Fax Storage Backup Print Setting your Remote Access Code Remote Retrieval Remote commands Page Machine settings and activity Customizing the Transmission Verification Report Printing reports Setting the Journal Period Printing reports To print a report Using the machine as a copier Enter Copy mode Making copies Page Out of Memory message Page Quality Options Use the Options key to set the following copy settings only for the next copy. Enlarge/Reduce Paper Type Page Page Page Page N in 1 copy (Page Layout) Page Changing the default copy settings Copy Quality Brightness Colour Adjustment Legal limitations Introduction PhotoCapture Center requirements Walk-Up PhotoCapture Center Basic flow PhotoCapture Menu/Set Getting started PhotoCapture Page Printing the Index (Thumbnails) Printing images Number of Copies DPOF printing Changing the default settings Print Quality Paper & Size Brightness Colour enhancement Cropping Understanding the Error Messages Using PhotoCapture Center from your PC Using PhotoCapture Center for scanning documents Important information For your safety IT power system (For Norway only) LAN connection International ENERGY STAR Compliance Statement Important safety instructions Page Trademarks TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 1 Troubleshooting Error messages Troubleshooting and routine maintenance 13 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 3 Page Page Page Page 13 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you are having difficulty with your machine TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 9 13 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 11 How to improve print quality Cleaning the print head Print Quality Check Colour Start Page Page Checking the ink volume Packing and shipping the machine Page Page Page Cleaning the machine printer platen Replacing the ink cartridg es Page Page Page G Glossary Page Page Page Page S Product description General Specifications Print media Copy PhotoCapture Center Fax Scanner Mac OS X scanning is supported in Mac OS X 10.2.1 or greater. Printer S - 7 SPECIFICATIONS Computer requirements Interfaces Consumable items Network (LAN) Index A B C D F G H I L O P Q R S T V REMOTE RETRIEVAL ACCESS CARD R - 1 Remote Retrieval Access card CCESS ETRIEVAL EMOTE O R - 2 Remote Commands Press . .