Brother MFC-3360C B

83

B

Troubleshooting B

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visi t us at http://solutions.brother.com.

If you are having difficulty wi th your machine B

Troubleshooting and Routine

Maintenance B

Printing

Difficulty Suggestions

No printout Check the interface cable on both the machine and your computer. (See the Quick

Setup Guide.)

Make sure the machine is plugged in and not in Power Save mode.

One or more ink cartrid ges are empty. (See Replacing the ink

cartridgeson page 94.)

Check to see if the LCD is showing an error message. (See Error

messages on page 88.)

Check that the correct printer driver has been installed and c hosen.

Make sure the machine is online. Click Start and then Printersand Faxes . Right-

click and choose ‘Brother MFC-XXXX’ (where XXXX is your model name), and

make sure that ‘Use Printer Off line’ is unchecked.

Poor printing quality Check the print quality. (See Checki ng the print quality o n page 99.)

Make sure the Printer Driver or Paper Type setting in th e menu matches the type

of paper you are using. (See Printing for Windows® or Printing and Faxing for

Macintosh® in the Software User's Guide on the CD-ROM and Paper

Typeon page 1 7.)

Make sure that yo ur ink cartridge s are fresh. T he following m ay cause ink t o clog:

The expiration date written on the cartridge package has passed. (Cartridges

stay usable for up to two years if kept in th eir original packaging.)

The ink cartridge was in your machine over six months.

The ink cartridge may not have been sto red properly before u se.

Try using the recommended types of paper. (See Acceptable paper and other

mediaon page 7. )

The recommended environment for your machine is between 20° C to 33° C (68°

F to 91° F).

White horizontal lines appear in

text or graphics.

Clean the print head. (See Cleaning the print head onpage 98.)

Try using the recommended types of paper. (See Acceptable paper and other

mediaon page 7. )

The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 98.)

Characters and lines are stacked. Check the printing alignment. (See Checking the printing alignmenton page 100.)

Contents

Main If you need to call Customer Serv ice http://www.brother.com/registration/ Approval Information and Compilation and Publication Notice APPROVAL INFORMATION Compilation and Publication Notice Table of Contents Section I General 1 General Information 2 2 Loading documents and paper 6 3 General setup 16 Section II Fax 5 Sending a fax 22 6 Receiving a Fax 28 7 Telephone and External devices 33 8 Dialling and storing numbers 46 9 Remote fax options 50 10 Printing Reports 55 11 Polling 57 Section III Copy 12 Making copies 62 Section IV Software 13 Software features 70 Section V Appendixes A Safety and Legal 72 B T roubleshooting and Routine M aintenance 83 Page Page Section I General Using the documentation Symbols and conventions used in the documentatio n Accessing the Software Users Guide Viewing Documentation General Information c d How to find Scanning instructions Viewing Documentation (For Macintosh)1 a Control panel overview MFC-3360C 1 11 8 9 Page Loading documents Using the ADF Recommended environment Document Sizes and Weight Supported Loading documents and paper Scanning area Acceptable paper and other media Recommended media Handling and using me dia Paper capacity of the output paper tray Brother paper Choosing the right media for th e paper tray Paper type and size for each operation Paper weight, thickness and capacity for paper tray Loading paper, envelopes and other media Loading paper and other media a b c e f g h i a b a b c Removing small printouts from the machine Printable Area Power Save mode Putting your machine in Power Save mode a Bringing your machine ou t of Power Save mode General setup 3 Mode Timer a b Paper settings Paper Type a b Setting Daylight Saving Time LCD display Security features 4 TX Lock Setting and changing the TX Lock password f b c Turning TX Lock off a b Section II Fax Sending a fax Entering Fax mode Faxing from the ADF b c Colour fax transmission Additional sending operations Sending faxes using m ultiple settings c d Contrast c d Changing Fax Resolut ion To change the fax resolution for the next fax c To change the default fax resolution b c Sending in real time for the next fax only b c d c Delayed Batch Transmission b c Checking and cancelling waiting jobs a c d Sending a fax manually c d e f Sending a fax at the end o f a conversation a Receiving a Fax Manual 6 Using receive modes Fax only Fax/Tel Manual External TAD Receive mode settings Ring Delay a b F/T Ring Time (Fax/Tel mode only) a b Additional receiving operations Printing a reduced incoming fax b c Receiving faxes into memory b c Receiving a fax at the end of a conversation b a b Telephone and External devices Voice Operations Making a telephone call a b c Telephone Service for Australia Telstra FaxStream Duet (Distinctive Ring) What is the Advantage of using Telstra FaxStream Duet Function?7 How does Telstra FaxStream Duet Work? Registering the Distinctive Ring pattern b Turning off Distinctive Ring Caller ID Advantages of Caller ID How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings The Cal ler ID is S tor ed i n Y our Machine Memory Telephone Service for New Zealand FaxAbility How Will the Fax Machine Treat All Other Numbers? What is the Advantage of Using the FaxAbility Function? How Does FaxAbility Work? b c Caller ID Advantages of Caller ID How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings Printing Caller ID List Telephone Service for Some Countries Distinctive Ring (For Singapore and Hong Kong) Registering the Distinctive Ring pattern b Turning off Distinctive Ring Caller ID (For Singapore and Hong Kong) Printing Caller ID List Connecting an external TAD (telephone answering device) Connections a b c d Recording an outgoing message (OGM) on an external TAD a Multi-Line connection s (PABX) External and extension phones Connecting an external o r extension telephone Operation from extension telephones If you answer a call and no one is on the line: Using remote codes a b c d How to Dial Dialling and storing numbers 8 Search Fax Redial Storing numbers Storing a pause Storing One-Touch Dial numbers a b c Storing Speed-Dial numb ers a b c Changing One-Touch and Speed-Dial numbers a b 8 Setting up Groups for broadcasting a b c d e Remote fax options Fax Forwarding b c d Changing Remote Fax Options Turning off Remote F ax Options Remote Retrieval Setting a Remote Access Code a a b c d e a b c d e f Remote fax commands Printing Reports 10 Fax reports Transmission Verification Report a b Reports How to print a report c a b Polling Polling receive Setup for delayed polling receive b c d e Sequential polling b c e 11 Polled transmit (Monochrome only) Setup for polled transmit h c d Page Page How to copy Entering Copy mode Making a single copy Making multiple copies Making copies Copy options Changing copy speed and quality c d e a b c d 12 e Making N in 1 copies Important c d e f Page Page Page Page Software features a b c a Appendixes A Choosing a location Safety and Legal To use the machine safely Page Page IMPORTANT-For Your Safety Disconnect device Important Information for Australia Important safety instructio ns Important Information for New Zealand Important Safety Instru ctions Page Important Information for Some Countries Important Safety Instru ctions Page Legal limitations for copying Trademarks B Troubleshooting If you are having difficulty wi th your machine Troubleshooting and Routine Maintenance Printing Printing (Continued) Troubleshooting and Routine Maintenance 85 Printing Received Faxes Phone Line or Connections Receiving Faxes Sending Faxes Handling Incoming Calls Troubleshooting and Routine Maintenance 87 Menu Setting Difficulty Copying Difficulty Scanning Difficulty Software Difficulty Error messages Page Transferring your faxes or Fax Journal report Transferring faxes to another fax machine a b c d Page b c d e f g Dial Tone detection a b Compatibility Routine maintenance Replacing the ink cartridg es a b c M f g Cleaning the outside of the machine a b c d e Cleaning the scanner a Cleaning the machine print er platen b f c d e b c Checking the print quality a b c d e f Machine Information Checking the serial number a b Packing and shipping the machine a b c d e Page C Menu and Features On-screen programming Menu table a b c Menu keys a b c d e Menu Table Page Page Page Page Page Page Entering Text Putting spaces Making corrections Repeating letters Special characters and sy mbols D General Specification s Print media Fax Copy Scanner Printer Interfaces Computer requirements Consumable items E Glossary Page Page Page Index F A B C D F G H I J O P Q R S T V W For Australia