Brother MFC-3360C - page 99

Troubleshooting and Routine Maintenance

89

Ink Empty One or more of the ink cartridges is

empty. The machine will stop all

print operations. While memory is

available, black and white faxes will

be stored in the memory. If a

sending machine has a colour fax,

the machine's ‘handshake’ will ask

that the fax be sent as black and

white. If the sending machine has

the ability to convert it, the colour

fax will be stored in the memory as

a black and white fax.

Replace the ink cartridges. (See Replacing the

ink cartridgeson page 94.)

Low Temperature

The print head is too cold. Allow the machine to warm up.

Near Empty XX One or more of the ink cartridges

are running out of ink. If a sending

machine has a colour fax, the

machine's ‘handshake’ will ask that

the fax be sent as black and white.

If the sending machine has the

ability to convert it, the colour fax

will be received into memory as a

black and white fax.

Order a new ink cartridge.

No Caller ID There is no incoming call history.

You have not received any calls,

you have not activated the Caller ID

feature on your machine, or you

have not subscribed to the Caller ID

service from your telephone

company.

If you want to use the Caller ID feature call your

telephone company. (See Caller ID (For

Singapore and Hong Kong)on page 41.)

No Cartridge An ink cartridge is not installed

properly.

Take out the ink cartridge and put it in again

seating it properly. (See Replacing the ink

cartridgeson page 94.)

No Paper Fed The machine is out of paper or

paper is not properly loaded in the

paper tray.

Do one of the following:

Refill the paper in the paper tray, and then

press Mono Start or Colour Start.

Remove the paper and load it again and then

press Mono Start or Colour Start.

The paper is jammed in the

machine.

See Printer jam or paper jamon page 91.

No Response/Busy

The number you dialed does not

answer or is busy.

Verify the number and try again.

Not Registered

You tried to access a Speed Dial

number that is not programmed.

Set up the Speed Dial number. (See Storing

Speed-Dial numberson page 48.)

Error Message Cause Action

Contents

Main If you need to call Customer Serv ice http://www.brother.com/registration/ Approval Information and Compilation and Publication Notice APPROVAL INFORMATION Compilation and Publication Notice Table of Contents Section I General 1 General Information 2 2 Loading documents and paper 6 3 General setup 16 Section II Fax 5 Sending a fax 22 6 Receiving a Fax 28 7 Telephone and External devices 33 8 Dialling and storing numbers 46 9 Remote fax options 50 10 Printing Reports 55 11 Polling 57 Section III Copy 12 Making copies 62 Section IV Software 13 Software features 70 Section V Appendixes A Safety and Legal 72 B T roubleshooting and Routine M aintenance 83 Page Page Section I General Using the documentation Symbols and conventions used in the documentatio n Accessing the Software Users Guide Viewing Documentation General Information c d How to find Scanning instructions Viewing Documentation (For Macintosh)1 a Control panel overview MFC-3360C 1 11 8 9 Page Loading documents Using the ADF Recommended environment Document Sizes and Weight Supported Loading documents and paper Scanning area Acceptable paper and other media Recommended media Handling and using me dia Paper capacity of the output paper tray Brother paper Choosing the right media for th e paper tray Paper type and size for each operation Paper weight, thickness and capacity for paper tray Loading paper, envelopes and other media Loading paper and other media a b c e f g h i a b a b c Removing small printouts from the machine Printable Area Power Save mode Putting your machine in Power Save mode a Bringing your machine ou t of Power Save mode General setup 3 Mode Timer a b Paper settings Paper Type a b Setting Daylight Saving Time LCD display Security features 4 TX Lock Setting and changing the TX Lock password f b c Turning TX Lock off a b Section II Fax Sending a fax Entering Fax mode Faxing from the ADF b c Colour fax transmission Additional sending operations Sending faxes using m ultiple settings c d Contrast c d Changing Fax Resolut ion To change the fax resolution for the next fax c To change the default fax resolution b c Sending in real time for the next fax only b c d c Delayed Batch Transmission b c Checking and cancelling waiting jobs a c d Sending a fax manually c d e f Sending a fax at the end o f a conversation a Receiving a Fax Manual 6 Using receive modes Fax only Fax/Tel Manual External TAD Receive mode settings Ring Delay a b F/T Ring Time (Fax/Tel mode only) a b Additional receiving operations Printing a reduced incoming fax b c Receiving faxes into memory b c Receiving a fax at the end of a conversation b a b Telephone and External devices Voice Operations Making a telephone call a b c Telephone Service for Australia Telstra FaxStream Duet (Distinctive Ring) What is the Advantage of using Telstra FaxStream Duet Function?7 How does Telstra FaxStream Duet Work? Registering the Distinctive Ring pattern b Turning off Distinctive Ring Caller ID Advantages of Caller ID How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings The Cal ler ID is S tor ed i n Y our Machine Memory Telephone Service for New Zealand FaxAbility How Will the Fax Machine Treat All Other Numbers? What is the Advantage of Using the FaxAbility Function? How Does FaxAbility Work? b c Caller ID Advantages of Caller ID How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings Printing Caller ID List Telephone Service for Some Countries Distinctive Ring (For Singapore and Hong Kong) Registering the Distinctive Ring pattern b Turning off Distinctive Ring Caller ID (For Singapore and Hong Kong) Printing Caller ID List Connecting an external TAD (telephone answering device) Connections a b c d Recording an outgoing message (OGM) on an external TAD a Multi-Line connection s (PABX) External and extension phones Connecting an external o r extension telephone Operation from extension telephones If you answer a call and no one is on the line: Using remote codes a b c d How to Dial Dialling and storing numbers 8 Search Fax Redial Storing numbers Storing a pause Storing One-Touch Dial numbers a b c Storing Speed-Dial numb ers a b c Changing One-Touch and Speed-Dial numbers a b 8 Setting up Groups for broadcasting a b c d e Remote fax options Fax Forwarding b c d Changing Remote Fax Options Turning off Remote F ax Options Remote Retrieval Setting a Remote Access Code a a b c d e a b c d e f Remote fax commands Printing Reports 10 Fax reports Transmission Verification Report a b Reports How to print a report c a b Polling Polling receive Setup for delayed polling receive b c d e Sequential polling b c e 11 Polled transmit (Monochrome only) Setup for polled transmit h c d Page Page How to copy Entering Copy mode Making a single copy Making multiple copies Making copies Copy options Changing copy speed and quality c d e a b c d 12 e Making N in 1 copies Important c d e f Page Page Page Page Software features a b c a Appendixes A Choosing a location Safety and Legal To use the machine safely Page Page IMPORTANT-For Your Safety Disconnect device Important Information for Australia Important safety instructio ns Important Information for New Zealand Important Safety Instru ctions Page Important Information for Some Countries Important Safety Instru ctions Page Legal limitations for copying Trademarks B Troubleshooting If you are having difficulty wi th your machine Troubleshooting and Routine Maintenance Printing Printing (Continued) Troubleshooting and Routine Maintenance 85 Printing Received Faxes Phone Line or Connections Receiving Faxes Sending Faxes Handling Incoming Calls Troubleshooting and Routine Maintenance 87 Menu Setting Difficulty Copying Difficulty Scanning Difficulty Software Difficulty Error messages Page Transferring your faxes or Fax Journal report Transferring faxes to another fax machine a b c d Page b c d e f g Dial Tone detection a b Compatibility Routine maintenance Replacing the ink cartridg es a b c M f g Cleaning the outside of the machine a b c d e Cleaning the scanner a Cleaning the machine print er platen b f c d e b c Checking the print quality a b c d e f Machine Information Checking the serial number a b Packing and shipping the machine a b c d e Page C Menu and Features On-screen programming Menu table a b c Menu keys a b c d e Menu Table Page Page Page Page Page Page Entering Text Putting spaces Making corrections Repeating letters Special characters and sy mbols D General Specification s Print media Fax Copy Scanner Printer Interfaces Computer requirements Consumable items E Glossary Page Page Page Index F A B C D F G H I J O P Q R S T V W For Australia