Brother MFC-3360C Error messages

Error messages B

As with any sophisticated office product, errors may occur. If this happens, your m achine identifies

the error and shows an error message. The most common error messages are shown below.

You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers

latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message Cause Action

Change Unable

Clean Unable

The machine has a mechanical

problem.

—OR—

A foreign objects such as a clip or

ripped paper is in the machine.

Open the Upper Clear Jam Cover and remove

any foreign objects inside the machine. If the

error message continues, see Transferring your

faxes or Fax Journal reporton page 90 before

disconnecting the machine so you will not lose

any important messages. Then, disconnect the

machine from the power for several minutes and

then reconnect it.

Comm.Error Poor phone line quality caused a

communication error.

Try sending the fax again or try connecting the

machine to another telephone line. If the

problem continues, call the telephone company

and ask them to check your phone line.

Cover Open

Close all covers

The Upper Jam Clear Cover is not

closed completely.

Open the Upper Jam Clear Cover and then close

it again.

The ink cartridge cover is not

closed completely.

Firmly close the ink cartridge cover until it clicks.

Data Remaining

Print data is left in the machine's

memory.

Re-start printing from your computer.

Print data is left in the machine's

memory. The USB cable was

unplugged while the computer was

sending the data to the machine.

Press Stop/Exit. The machine will cancel the

job and clear it from the memory. Try to print

again.

Disconnected The other person or other person's

fax machine stopped the call.

Try to send or receive again.

Document Jam The document was not inserted or

fed properly, or the document

scanned from the ADF was too

long.

See Using the ADFon page 6.

See Document jamon page 91.

The panel cover is open. Close the panel cover and press Stop/Exit.

High Temperature

The print head is too warm. Allow the machine to cool down.

Init Unable XX