Error Message

Cause

Action

Replace Parts

It is time to replace the paper

Call Brother Customer Service or a Brother

PF Kit 1

feeding kit.

Authorized Service Center to replace the

 

PF Kit.

 

 

PF Kit 2

 

To replace PF Kit call Brother Customer

 

 

PF Kit MP

 

Service at:

 

 

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

1-877-BROTHER (in Canada)

 

 

or to locate a Brother Authorized Service

 

 

Center, visit us at:

 

 

http://www.brother-usa.com/service/

 

 

 

Replace Toner

The toner cartridge is at the

Replace the toner cartridge.

 

end of its life. The machine will

(See Replacing the toner cartridge

 

stop all print operations.

 

uu page 68.)

 

While memory is available,

 

 

 

faxes will be stored in the

 

 

memory.

 

 

 

 

Scan Unable XX

The machine has a mechanical

Turn the power switch off, and then turn it

 

problem.

on again.

 

 

(See Transferring your faxes or Fax Journal

 

 

report uu page 90.)

 

 

If the problem continues, call Brother

 

 

Customer Service.

 

 

 

 

Document is too long for

Press Stop/Exit. Use the suitable size of paper

 

duplex scanning.

for duplex scanning.

 

 

(See Print media uu page 175.)

 

 

 

Size Error

The paper size defined in the

Choose a paper size which is supported by the

 

printer driver is not usable for

tray shown on the LCD.

 

the tray you use.

(See Paper Size uu page 16.)

 

 

 

 

 

Size Error DX

The paper size defined in the

Press Stop/Exit. Choose a paper size which is

 

printer driver and the control

supported by the duplex tray.

 

panel menu is not available for

The paper size you can use for automatic

 

automatic duplex printing.

 

duplex printing is Letter, Legal or Folio.

 

 

 

 

 

 

The paper in the tray is not

Load the correct size of paper in the tray and

 

correct size and is not usable

set the “Paper Size” (Menu, 1, 2, 2).

 

for automatic duplex printing.

The paper size you can use for automatic

 

 

 

 

duplex printing is Letter, Legal or Folio.

 

 

 

Size mismatch

The paper in the tray is not the

Load the correct size of paper in the tray and

 

correct size.

set the “Paper Size” (Menu, 1, 2, 2).

 

 

(See Paper Size uu page 16.)

 

 

 

Toner Low

If the LCD shows Toner Low

Order a new toner cartridge now so a

 

you can still print; however, the

replacement toner cartridge will be available

 

machine is telling you that the

when the LCD shows Replace Toner.

 

toner cartridge is near the end

 

 

of its life.

 

 

 

 

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