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| Troubleshooting |
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| Receiving faxes (continued) |
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Difficulties | Suggestions |
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Cannot receive a fax. | If you are using a telephone answering machine (External TAD mode) on the |
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(continued) | same line as the Brother machine, make sure your answering machine is set up |
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correctly. |
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| See Connecting an external TAD (telephone answering device) uu page 40. |
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| 1 Plug the telephone line cord directly from the wall telephone jack to your |
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| Brother machine’s LINE jack. |
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| 2 Remove the protective cap from your Brother machine’s EXT jack, and then |
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| plug the telephone line cord from your answering machine into the EXT jack. |
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| 3 Set your answering machine to answer within 4 rings. |
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| If you are having problems receiving faxes or voice messages, set your |
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| answering machine to answer within 2 or 3 rings. |
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| 4 Record the outgoing message on your answering machine. |
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| Record five seconds of silence at the beginning of your outgoing |
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| message. |
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| Limit your speaking to 20 seconds. |
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| End your outgoing message with your Fax Receive Code for people |
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| sending manual faxes. For example: “After the beep, leave a message or |
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| press l51 and Start to send a fax.” |
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| 5 Set your answering machine to answer calls. |
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| 6 Set your Brother machine’s Receive Mode to External TAD. |
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| Make sure your Brother machine's Easy Receive feature is turned On. Easy |
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| Receive is a feature that allows you to receive a fax even if you have answered |
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| the call on an external or extension telephone. |
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| See Easy Receive uu page 34. |
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| If you often get transmission errors due to possible interference on the telephone |
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| line, try changing the Compatibility setting to Basic(for VoIP). |
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| Contact your administrator to check your Secure Function Lock Settings. |
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| Sending faxes |
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Difficulties | Suggestions |
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Cannot send a fax. | Check all line cord connections. Make sure the telephone line cord is plugged into |
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| the telephone wall jack and the LINE jack of the machine. | B | |
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| Make sure that FAX | is illuminated. | |
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See How to send a fax uu page 26.
Print the Transmission Verification Report and check for an error.
See Advanced User's Guide: Reports.
Contact your administrator to check your Secure Function Lock Settings.
Ask the other party to check that the receiving machine has paper.
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