Difficulties | Suggestions |
Poor sending quality. | Try changing your resolution to Fine or S.Fine. Make a copy to check your |
| machine’s scanner operation. If the copy quality is not good, clean the scanner. |
| See Advanced User's Guide: Cleaning the scanner. |
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|
Transmission Verification Report | There is probably temporary noise or static on the line. Try sending the fax again. |
says RESULT:NG. | If you are sending a |
| Verification Report, your machine may be out of memory. To free up extra |
| memory, you can turn off fax storage (See Advanced User's Guide: Changing |
| Remote Fax Options.), print fax messages in memory (See Advanced User's |
| Guide: Printing a fax from the memory.) or cancel a delayed fax or polling job. |
| (See Advanced User's Guide: Checking and canceling waiting jobs.) If the |
| problem continues, ask the telephone company to check your telephone line. |
|
|
| If you often get transmission errors due to possible interference on the telephone |
| line, try changing the Compatibility setting to Basic(for VoIP). |
| |
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|
Sent faxes are blank. | Make sure you are loading the document correctly. When using the ADF, the |
| document should be face up. When using the scanner glass, the document should |
| be face down. |
| |
|
|
Vertical black lines when sending. | Black vertical lines on faxes you send are typically caused by dirt or correction fluid |
| on the glass strip. |
| See Advanced User's Guide: Cleaning the scanner. |
|
|
Difficulties | Suggestions |
The machine ‘Hears’ a voice as a | If Easy Receive is set to On, your machine is more sensitive to sounds. It may |
CNG Tone. | mistakenly interpret certain voices or music on the line as a fax machine calling |
| and respond with fax receiving tones. Deactivate the machine by pressing |
| Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. |
| See Easy Receive uu page 34. |
|
|
Sending a Fax Call to the machine. | If you answered on an external or extension telephone, press your Fax Receive |
| Code (the factory setting is l51). If you answered on the external telephone |
| (connected to the EXT. jack), press Start to receive the fax. When your machine |
| answers, hang up. |
|
|
Custom features on a single line. | If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail, |
| an answering machine, an alarm system or other custom feature on a single |
| telephone line with your machine, it may create a problem sending or receiving |
| faxes. |
| For Example: If you subscribe to Call Waiting or some other custom service and |
| its signal comes through the line while your machine is sending or receiving a fax, |
| the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM (Error |
| Correction Mode) feature should help overcome this problem. This condition is |
| related to the telephone system industry and is common to all devices that send |
| and receive information on a single, shared line with custom features. If avoiding |
| a slight interruption is crucial to your business, a separate line with no custom |
| features is recommended. |
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