Troubleshooting

 

Printing difficulties (continued)

 

 

 

 

Difficulties

Suggestions

 

The machine prints the first couple

Check the settings in your application to make sure that it is set up to work with

 

of pages correctly, then some

your machine.

 

pages have text missing.

 

 

Your computer is not recognizing the machine’s input buffer’s full signal. Make

 

 

 

 

sure that you connected the interface cable correctly.

 

 

See Quick Setup Guide.

 

 

 

 

The machine does not print on both

Check the paper size setting in the printer driver. You need to choose Letter,

 

sides of the paper even though the

Legal or Folio paper that is 16 to 28 lb (60 to 105 g/m2).

 

printer driver setting is Duplex.

 

 

The machine does not change to

When the machine is in Deep Sleep mode, the machine does not wake up even

 

Direct Print mode when a USB

if you connect a USB flash memory drive to the USB direct interface. Press

 

flash memory drive is connected to

Stop/Exit to wake up the machine.

 

the USB direct interface.

 

 

 

 

 

Cannot perform ‘Page Layout’

Check that the paper size setting in the application and in the printer driver are the

 

printing.

same.

 

 

 

 

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data

 

 

processing, sending and printing time.

 

 

 

 

 

Check that the back cover is firmly closed and the duplex tray is firmly installed.

 

 

 

 

 

Add optional memory.

 

 

See Advanced User's Guide: Installing extra memory.

 

 

 

 

The machine does not print from

Try to reduce the print resolution.

 

Adobe® Illustrator®.

See Software User's Guide: Printing (for Windows®).

 

 

 

 

See Software User's Guide: Printing and Faxing (for Macintosh).

 

 

 

 

Poor print quality

See Improving the print quality uu page 115.

 

 

 

 

Paper handling difficulties

 

 

 

 

Difficulties

Suggestions

 

The machine does not feed paper.

If the LCD shows the Paper Jam message and you still have a problem, see Error

 

 

and maintenance messages uu page 83.

 

 

 

 

 

If there is no paper, load a new stack of paper into the paper tray.

 

 

 

 

 

If there is paper in the paper tray, make sure it is straight. If the paper is curled,

 

 

you should straighten it. Sometimes it is helpful to remove the paper, turn the stack

 

 

over and put it back into the paper tray.

 

 

 

 

 

Reduce the amount of paper in the paper tray, and then try again.

 

 

 

 

 

Make sure that manual feed mode is not chosen in the printer driver.

B

 

 

 

Clean the paper pick-up roller.

 

See Advanced User's Guide: Cleaning the paper pick-up rollers.

 

 

 

 

The machine does not feed paper

Make sure that MP Tray is chosen in the printer driver.

 

from the MP tray.

 

 

Fan the paper well and put it back in the tray firmly.

 

 

 

 

 

 

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