Troubleshooting
Error and maintenance messages
As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.
You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
Error Message | Cause | Action |
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Access Denied | The function you want to use is | Contact your administrator to check your |
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| restricted by Secure Function | Secure Function Lock Settings. |
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| Lock 2.0. |
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Access Error | The device is removed from | Press Stop/Exit. Reinsert the device and try to |
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| the USB direct interface while | print with Direct Print. |
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| the data is processing. |
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Cartridge Error | The toner cartridge is not | Pull out the drum unit and toner cartridge |
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Put the Toner | installed correctly. | assembly, take out the toner cartridge, and put |
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Cartridge back |
| it back into the drum unit again. Put the drum |
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in. |
| unit and toner cartridge assembly back in the |
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| machine. |
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Comm.Error | Poor telephone line quality | Send the fax again or connect the machine to |
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| caused a communication error. | another telephone line. If the problem |
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| continues, call the telephone company and ask |
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| them to check your telephone line. |
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Connection Fail | You tried to poll a fax machine | Check the other fax machine’s polling setup. |
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| that is not in Polled Waiting |
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| mode. |
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Cooling Down | The temperature of the drum | Make sure that you can hear the fan in the |
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Wait for a while | unit or toner cartridge is too | machine spinning and that the exhaust outlet is |
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hot. The machine will pause its | not blocked by something. |
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| current print job and go into | If the fan is spinning, remove any obstacles |
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| cooling down mode. During the |
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| that surround the exhaust outlet, and then |
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| cooling down mode, you will | leave the machine turned on but do not use it |
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| hear the cooling fan running |
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| for several minutes. |
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| while the LCD shows Cooling |
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| If the fan is not spinning, disconnect the |
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| Down, and Wait for a | B | |
| while. | machine from the power for several minutes, | |
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| then reconnect it. |
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