Brother QL-560 manual Troubleshooting, Potential types of problems

Troubleshooting

If problems occur while using this printer, the following may help you to solve the problems.

Potential types of problems

Problem		Solution
	• Is the USB cable loose?
	•	Check that the USB cable is connected correctly.
• The QL-560 does not		Is the DK Roll installed correctly?
		If not, remove the DK Rolls and reinstall.
print, or a printing error	•
		Is there enough roll remaining?
is received.		Check that there is enough roll remaining.
	•
		Is the DK Roll compartment cover open?
		Check that the DK Roll compartment cover is closed.
	• Is the power supply cord connected correctly?
• The power button does		Check that the power supply cord is connected and plugged in. If
		connected correctly, try connecting it to another electrical outlet.
not light up or flash.		* If the power button still does not light up or flash, contact the retail
		outlet where the printer was purchased or your local authorized
		service center.
• The printed label	• Is the print head or roller dirty?
contains streaks or		While the print head generally remains clean under normal use, lint or
poor quality characters,
		dirt from the roller may become stuck on the printer head. If this occurs,
or the label is not fed
		clean the roller. Refer to "Roller maintenance" on page 31.
correctly.
• A data transmission	• Is the correct port selected?
		Check that the correct port is selected from the “Print to the following
error appears on the	•	port” list in the Printer Properties dialog box.
PC.		Is the QL-560 in cooling mode (the LED lamp is flashing slowly)?
		Wait until the LED lamp stops flashing and then try printing again.
	• Does the edge of the cutter unit seem to have lost its sharpness?
• Labels are jammed in	•	Do cutter errors occur frequently?
		Replace the cutter. For details, refer to "Replacing the cutter unit" on
the cutter or are not		page 33.
ejected correctly after
	• Is there dirt or lint on the roller preventing it from rolling freely?
printing.
		Use a Cleaning Sheet to clean the roller. For details, refer to "Roller
		maintenance" on page 31.
• The layout style is not	• Was the new label roll installed before activating the P-touch Add-In
updated when the Add-		(The P-touch function is added to your standard Microsoft toolbar)?
in is still activated and a		Exit the P-touch Add-In, load the 2nd label roll type, reactivate the P-
new label roll is		touch Add-in, select "Select Layout", and then verify the layout.
installed.
	•	Isn't Microsoft® Outlook® started up?
• The P-touch Add-in	•	Isn't Microsoft® Word selected for the editor usually used for Microsoft®
		®
icon is not displayed in		Outlook ?	®	®
Microsoft® Word.		Due to limitation of the program, the Add-In of Microsoft	Word	is
		unable to use with above settings. Quit Microsoft® Outlook®, and restart
		Microsoft® Word.

35

Introduction

STEP

1

Getting started

STEP

2

to your PC	For Windows
Connecting	For MAC

STEP

3

Creating a label

STEP

4

Maintenance and Troubleshooting