Brother TD4100N, TD4000 manual Troubleshooting, Problem Solution

2 Troubleshooting

If the problems occur while using this machine, the following may help you to solve the problems.

Problem	Solution
	• Is the cable loose?
	Check that the cable is connected securely.
	• Is the RD Roll installed correctly?
	If not, remove the RD Roll and reinstall.
	• Is there enough roll remaining?
	Check that there is enough roll remaining.
The Brother TD-4000/4100N	• Is the RD Roll compartment cover open?
	Check that the RD Roll compartment cover is closed.
Label printer does not print, or a
	• Has a print error or transmission error occurred?
printing error is received.	Turn off the Brother Label Printer and on again. If the problem
	still occurred, contact Brother Customer Service at 1-800-255-
	0415.
	• Is the guide away from the side of the RD Roll?
	Move the guide against the side of the RD Roll.
	• Is the media on top of the gap sensor?
	Feed the media under the gap sensor.
	• Is the power cord plugged correctly?
	Check that the power cord is plugged. If inserted, try plugging it
	into another electrical outlet.
The Status LED lamp is not lit.	• Has the main power switch located in the back of the machine
	been turned on?
	Make sure the main power switch is turned on.
	* If the power button still does not light up, contact Brother
	Customer Service at 1-800-255-0415.
The printed label contains	• Is the print head or roller dirty?
	While the print head generally remains clean under normal use,
streaks or poor quality
	lint or dirt from the roller may become stuck on the printer head.
characters, or the label is not fed
	If this occurs, clean the roller.
correctly.
	See Î"Roller maintenance" on page 28.
	• Is the correct port chosen?
	Check that the correct port is chosen from the “Print to the
	following port” list in the Printer Properties dialog box.
	• Is the Brother Label Printer in cooling mode (the LED lamp is
A data transmission error	flashing in orange)?
	Wait until the LED lamp stops flashing and then try printing
appears on the personal
	again.
computer.
	• Is someone printing via network?
	If you try to print while other users are printing large amounts of
	data, the printer is unable to accept your print job until the
	ongoing printing is finished. In such situations, execute the print
	job again after the other jobs are completed.
Labels are jammed in the cutter	• Is there dirt or lint on the roller preventing it from rolling freely?
or are not ejected correctly after	For details, please see Î"Roller maintenance" on page 28.
printing.
	• Check that the ejection path of the label is not blocked.
The label is not ejected properly	• Check that the RD Roll is set properly by removing the RD Roll
after printing.	and reinstalling.
	• Ensure that the RD Roll compartment cover is closed properly.
	• Is there dirt or lint on the roller preventing it from rolling freely?
The print quality is poor	Clean the roller. For details, please see Î"Roller
	maintenance" on page 28.

29

Introduction

STEP

1

Getting started

STEP

2

Installing the software

STEP

3

Reference