8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 73 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423
General information 73
Guarantee
Your BT Hub Phone 1020 digital cordless telephone is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Hub Phone 1020, or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.
The conditions of this guarantee are:
•The guarantee shall only apply to defects that occur within the 12 month guarantee period.
•Proof of purchase is required.
•The equipment is returned to BT or its agent as instructed.
•This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
•This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning it, please read the ‘Help’ section beginning on page 68, or contact the BT Hub Phone 1020 Helpline on 0845 600 7030, Lines are open 24 hours, 7 days a week.
In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network.
If you have to return your BT Hub Phone 1020
If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office.
