Videophone 1000 – Edition 3 – 26.05.06 – 7351
52 Help
Other person can’t see my video
Make sure the privacy shutter is open (page 13) and that you haven’t switched secrecy on (page 21)
Broadband connection problems / Display tells me I have a network connection problem
Call the Helpdesk on 0800 028 3228
Can’t connect the videophone to your BT Broadband Talk account.
Have you entered the correct phone number and password? Try going the registration process once more and enter them again
The software download progress bar has stopped
Reset your phone by disconnecting it from the mains power for a few seconds, then plug it in again. If there is a connection problem, this will be shown
Ringer does not sound
Have you set the ringer volume to Off? To adjust the ringer volume, see Set ringer volume, page 39.
If you still experiencing difficulties, please call the Bt Videophone 1000 Helpdesk on 0800 028 3228.
General sales enquiries
•BT Residential lines – call 150. BT Business lines – call 152.
•For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).
Billing enquiries
•Refer to the telephone number shown on your BT Broadband Talk telephone bill.
