Videophone 1000 – Edition 3 – 26.05.06 – 7351
54 General information
Product disposal instructions for business users
•Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal.
•If you experience any problems, please call the Helpdesk on 0800 028 3228
Guarantee
Your BT Videophone 1000 is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT Videophone 1000 or any component thereof, which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.
The conditions of this guarantee are:
•The guarantee shall only apply to defects that occur within the 12 month guarantee period.
•Proof of purchase is provided.
•The equipment is returned to BT or its agent as instructed.
•This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than
through approved agents.
•This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
Prior to returning your product, please read the Help section beginning on page 51 or contact the Helpdesk on 0800 028 3228 for assistance. In the unlikely event of a defect occurring, please follow the Helpdesk’s instructions for replacement or repair.
Outside of the 12 month guarantee period:
•If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network.
•We recommend that you contact BT’s approved repair agent Helpdesk Solutions on 08702 405029 or a local qualified repairer.
Returning your phone
If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the power supply unit.
(Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office.
