BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725

SECTION 7

PROBLEMS WITH THE ONLINE ACCOUNT

FOR INTERNET USERS ONLY

I keep getting asked for my password after I am logged in?

For security reasons, and to keep your personal data secure, if you log in to your BT Home Monitor online account, but remain inactive for 20 minutes, you will be required to log back in to continue.

How do I update contact details, either my own or one of my nominated contacts?

When logged into your BT Home Monitoring online account, click on the ‘Contacts’ link on the left-hand side. This will take you to a summary of your contacts. At this point you can add, delete, edit and change the priority of you contacts.

I can't get into the website, does this mean my alarm is not working?

Not at all. The Internet online account and

BT Home Monitoring service (which receives and handles the alerts) are hosted separately to ensure that even if we have to undertake routine web site maintenance, your home is monitored. In an emergency, if you cannot access your personal, online account, BT advisors are on hand to assist in normal office hours. The number to call is 0870 240 1979.

How do I log a fault with the website?

Contact our BT advisors who are on hand to assist in normal office hours. The number to call is 0870 240 1979.

OPERATING YOUR BT HOME MONITOR IN EMERGENCIES

What should I do if I believe a crime or emergency is in progress at my home, or the home of someone for whom I am a keyholder/contact?

Your safety is our prime concern. If there is an emergency in progress, do not put yourself in an immediate danger. If you have verified an emergency, dial the appropriate emergency service and wait for their arrival in a safe location.

What happens if my electricity supply fails?

Your system has battery backup so it will function as normal for approximately 8 hours after any power failure.

What happens if my phone is engaged, e.g. if I am on the Internet?

The system will always dial out – irrespective of whether a dial tone is detected. Therefore, it is not affected by an intermittent dial tone as created by BT’s Select Service Call Minder. Your system may also make a call to the monitoring service when you are at home to register a status report. This could occur when you are on the phone or Internet, and could cause your Internet connection to drop out. It may be worthwhile considering a second line which can be dedicated to the BT Home Monitor.

What happens if my line is not working?

In the unlikely event of a line fault, the BT Home Monitor VP1000 would continue to operate, and the siren would sound within your home if an event was detected. The BT Home Monitor VP1000 system would not, however, be able to make a phone line connection, and no call could be made to the BT home monitoring service.

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BT VP1000 manual Problems with the Online Account, Keep getting asked for my password after I am logged in?

VP1000 specifications

The BT VP1000 is a state-of-the-art video conferencing system designed to enhance communication and collaboration in business settings. This device stands out due to its remarkable features, technologies, and characteristics, making it an excellent choice for organizations seeking robust and efficient video conferencing solutions.

One of the most notable features of the BT VP1000 is its high-definition video quality, which is supported by advanced codecs that optimize bandwidth usage without compromising on clarity. Users can expect crisp visuals, allowing for clearer communication during meetings, whether they are in the same room or remote locations. The device supports resolutions up to 1080p, ensuring that participants can see and engage with each other effectively.

Audio quality is equally impressive with the BT VP1000. It incorporates advanced noise reduction technologies and high-fidelity speakers, providing clear and natural sound. The array microphones help capture voices from all corners of the room, ensuring that everyone can contribute to the conversation, thus enriching the collaborative experience.

The BT VP1000 also boasts an intuitive user interface, making it easy for users of all skill levels to navigate its features. With one-touch meeting initiation, participants can quickly join video calls without the hassle of complicated setups. The system is compatible with various platforms, ensuring seamless integration with existing IT infrastructures.

Moreover, the BT VP1000 supports multiple connectivity options, including HDMI and USB, facilitating easy connection to laptops and other devices. This versatility allows users to share presentations and documents effortlessly, promoting more productive meetings.

Security is a top priority for businesses, and the BT VP1000 is equipped with robust encryption and data protection protocols. This ensures that sensitive information shared during video calls remains secure from potential cyber threats.

In terms of design, the BT VP1000 is sleek and modern, making it an attractive addition to any conference room. It is engineered for durability as well, ensuring long-lasting performance.

In summary, the BT VP1000 is an exemplary video conferencing device that harmonizes visual clarity, superior audio quality, user-friendly features, and seamless connectivity. Its focus on security also makes it a reliable choice for businesses looking to enhance their communication capabilities. By adopting the BT VP1000, organizations can expect to elevate their collaboration efforts significantly while fostering an efficient work environment.