BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725

Troubleshooting

This table summarises the messages displayed and announced by your Control Panel when it requires attention or has stored an event.

If one of these messages occurs, please check and use the suggested action to resolve. If the action does not clear the problem, contact BT Home Monitoring Support on 0870 240 1979.

 

 

Message

Description

Action

 

 

 

 

 

 

 

Check System

Something in your system needs to be

Press OK and listen to the problems

 

 

 

checked or needs attention.

one by one, pressing OK after each

 

 

 

 

event.

 

 

 

 

The system will provide more messages

 

 

 

 

detailing the cause of the problem.

 

 

 

 

These are listed below.

 

 

 

 

 

 

 

Check for Event

Something has caused an event in your

Press OK and listen to the events one

 

 

 

home which is stored in the panels

by one, pressing OK after each event.

 

 

 

memory.

The system will provide more messages

 

 

 

 

7

 

 

 

detailing the events. These are listed

SECTION

 

 

 

below.

 

 

 

 

Not Ready

Your panel is not ready to switch on.

A sensor is disturbed e.g. a door is open

 

 

 

 

so a magnetic contact is triggered.

 

 

 

 

Check the sensor (details will be on the

 

 

 

 

panel) and secure the sensor.

 

 

 

 

 

 

 

Power Failure

The panel has not been able to detect

Check to see that the power cable is

 

 

 

an electricity supply for over 60 minutes.

connected properly.

 

 

 

 

 

 

 

If a full power failure, contact the

 

 

 

 

electricity company to find out the source

 

 

 

 

of the problem.

 

 

 

 

Your back up battery will continue to run

 

 

 

 

the system for approximately 8 hours.

 

 

 

 

 

 

 

Check Telephone

The panel has not been able to detect

Check to see that the phone cable is

 

 

Line

a phone line.

connected properly.

 

 

 

 

Check for a dial tone on another telephone

 

 

 

 

extension. If there is no dial tone contact

 

 

 

 

telephone company.

 

 

 

 

Your panel cannot communicate with

 

 

 

 

the BT Home Monitoring Service Centre

 

 

 

 

if there is no active phone line.

 

 

 

 

However, all events will be stored and

 

 

 

 

the panel will still display messages and

 

 

 

 

provide audible alerts.

 

 

 

 

 

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BT VP1000 manual Troubleshooting

VP1000 specifications

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