BT VP1000 manual Why do I have to plug in my telephone line last?, What if I move?

BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725

SECTION 7

If I use the adhesive tape can I remove Sensors or change the batteries?

Yes, the adhesive tape is only affixed to the rear of the wireless Sensors. This means that the covers of all Sensors can be removed in order to replace any batteries.

How long do the Control Panel backup batteries have to charge for?

It is advisable to let the backup batteries charge fully, so do not remove the mains power supply for at least 24 hours. After this the backup batteries are charged continuously.

Why do I have to plug in my telephone line last?

Your BT Home Monitor requires a Property Identification Number before it can communicate with the Internet monitoring service. The Property Identification Number is not provided until the end of the account set up process, to protect the integrity of your BT Home Monitoring system.

If you choose to connect your phone line prematurely, your panel will repeatedly make outgoing calls as it tries to communicate with the BT Home Monitoring system. An error message “Comms Failure” will be displayed on your panel until the phone line is connected.

When I plugged in my telephone line I received several alert messages, why ?

When you finally connect your Control Panel to your telephone line you may experience multiple messaging and several alerts. This is because the Control Panel memory has stored events and activations during the setup of the equipment. This is nothing to worry about as these events will have been cleared as part of the installation process, but were just stored in the Control Panel’s memory. All CHECK messages should disappear the first time you switch your system on.

Do I have to programme the Control Panel?

The BT Home Monitor VP1000 is designed for easy self-installation. This means the wireless Sensors supplied are already registered to the main Control Panel, and will function immediately after the Sensors are powered up (pull out the red tag in the battery compartment). If you do buy additional accessories, these will need to be added to your system using the easy to follow instructions.

We recommend that for ease of installation you set up your BT Home Monitor VP1000 using the pre-programmed settings, as this will ensure your product is up and running quickly. You can then familiarise yourself with the system and change settings to suit your home and family.

Do I have to set up the online account?

The BT Home Monitor VP1000 is designed to work in conjunction with the monitoring and reporting service. You should follow the 6 step installation process and either register online if you have access to the Internet or complete the Registration Form included with your product. You can then telephone or fax the details to the number on the form and your registration will be completed for you. If you decide not to register your VP1000 you will not receive alerts if an event occurs.

I have tried, using the instructions, and I am having problems installing.

If you have problems installing your system,

BT advisors are available in normal office hours. The number to call is 0870 240 1979.

What if I move?

Your BT Home Monitoring system is completely portable. If you move you can remove your Control Panel and wireless accessories and re-install them in your new property. You will then need to update your address details on your account, not forgetting to change your sensor locations and settings if necessary. Remember that you may also need to identify a new circle of contacts.

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