Black plate (44,1)
Cadillac SRX Owner Manual- 2010
6-44 Infotainment System

Tips and Troubleshooting Chart (cont'd)

Problem Recommended Action
The auxiliary source is running but
there is no picture or sound.
Check that the RSE video screen is
in the auxiliary source mode by
pressing the AUX button on the
remote control.
Check the auxiliary input
connections at both devices.
Sometimes the wireless headphone
audio cuts out or buzzes.
Check for obstructions, low
batteries, reception range, and
interference from cellular telephone
towers or by using a cellular
telephone in the vehicle.
Check that the headphones are on
correctly using the L (left) and R
(right) on the headphones.
Check that the headphones are
positioned properly with the
headband across the top of
the head.
I lost the remote and/or the
headphones.
See your dealer for assistance.
The DVD is playing, but there is no
picture or sound.
Check that the RSE video screen is
sourced to the DVD player by
pressing the AUX button on the
remote control.

DVD Display Error Messages

The DVD display error message
depends on which radio the vehicle
has. The video screen may display
one of the following:
Disc Load/Eject Error or
Mechanical Error: There are
disc load or eject problems.
Disc Format Error or Unknown
Format: The disc is inserted with
the disc label wrong side up, or if
the disc is damaged.
Disc Region Error or Disc Error:
The disc is not from a correct
region.
No Disc Inserted: No disc is
present when the ZEJECTor
MEM/DVD/AUX button is pressed
on the radio.