Customer Information

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STEP THREE (Canadian Owners):

General Motors Participation in the Mediation/Arbitration Program

In the event that you do not feel your concerns have been addressed after the following the procedure outlined in Steps One and Two. General Motors of Canada Limited wants you to be aware of its participation in a no-charge mediation/Arbitration program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved

by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe

our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Communication Centre,

1-800-263-3777 (English),

1-800-263-7854 (French), or write to the Mediation/Arbitration Program at the following address:

Mediation/Arbitration Program c/o Customer Communication Centre

General Motors of Canada Limited Mail Code: CA1–163–005

1908 Colonel Sam Drive

Oshawa, Ontario L1H 8P7

Your inquiry should be accompanied by the Vehicle Identification Number (VIN).

Customer Assistance Offices

Cadillac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to:

United States

Cadillac Customer Assistance Center

Cadillac Motor Car Division P.O. Box 33169

Detroit, MI 48232-5169 www.Cadillac.com

1-800-458-8006

1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Assistance:

1-800-882-1112

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Cadillac 2010 owner manual Customer Assistance Offices, United States
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2010 specifications

In 2010, Cadillac marked a significant year with the introduction of models that blended luxury, performance, and advanced technology. Known for its American heritage and bold design, Cadillac cemented its reputation in the luxury automotive market with several innovative features in its lineup.

One of the most prominent models in 2010 was the Cadillac SRX, a midsize luxury crossover SUV. The SRX was lauded for its striking exterior design, which featured a bold grille, sharp lines, and an aggressive stance. Under the hood, the SRX was equipped with a range of powerful engine options, including a robust 3.0-liter V6 engine that provided a smooth yet dynamic driving experience. For those seeking even more performance, an optional 2.8-liter turbocharged V6 offered increased power and responsiveness.

A notable feature of the 2010 SRX was its focus on technology and connectivity. Cadillac’s CUE (Cadillac User Experience) system was a standout, featuring an advanced touchscreen interface that allowed drivers to access navigation, entertainment, and communication controls seamlessly. Integration with smartphones became increasingly important, and the SRX came with features like Bluetooth connectivity and USB ports to ensure compatibility with various devices.

Another highlight of Cadillac's 2010 lineup was the CTS sedan, which combined luxury with sportiness. The CTS was celebrated for its precise handling and powerful performance, thanks in part to its available 3.6-liter V6 engine and the sport-tuned CTS-V variant, which boasted a supercharged 6.2-liter V8 producing staggering horsepower. This blend of performance and luxury was complemented by an upscale interior, featuring high-quality materials, comfortable seating, and sophisticated design.

Safety was also a priority for Cadillac in 2010. The brand equipped its vehicles with advanced safety features such as stability control, numerous airbags, and optional driver-assistance technologies like blind spot monitoring and rear parking assist, providing peace of mind for drivers and passengers alike.

Overall, the 2010 Cadillac lineup exemplified the brand’s commitment to luxury, innovation, and performance. With a focus on integrating advanced technology and delivering an engaging driving experience, Cadillac continued to establish itself as a leader in the luxury automobile market. The combination of powerful engines, high-end features, and sophisticated design made it a year to remember for the iconic American brand.
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