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Canon 3555B001AA, 3556B001AA Error Code, Clearing Jams, Troubleshooting, Display Messages, If a Power Failure Occurs, If You Cannot Solve a Problem, If <Incorrect size/setting> Appears

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Chapter 9

Troubleshooting

This section describes solutions for cases such as paper jam and when problems are not solved.

Clearing Jams	9-2
Document Jams in the Feeder	9-2
Paper Jams in the Paper Cassette (Cassette 1 or 2)	9-3
Paper Jams in the Multi-purpose Tray (MF8350Cdn Only)	9-4
Paper Jams in the Manual Feed Slot (MF8050Cn Only)	9-5

Paper Jams in the Rear Cover or Duplex Unit (MF8350Cdn Only) 9-6

Paper Jams in the Output Area (MF8350Cdn Only)	9-7
Paper Jams in the Output Area and Rear Cover (MF8050Cn Only) 9-8
Display Messages	9-9
Error Code	9-9
If <Incorrect size/setting> Appears	9-11
Troubleshooting	9-12
Check the Following First	9-12
Is the power switch turned ON?	9-12
Has the power switch been just turned ON?	9-12
Is the machine in Sleep mode?	9-12
Is the Error indicator on or blinking?	9-12
Is a message displayed on the display?	9-13
Is the telephone line connected or configured properly?	9-13
If You Cannot Solve a Problem	9-13
If a Power Failure Occurs	9-14
If You Cannot Solve a Problem	9-15
Customer Support (U.S.A.)	9-15
Customer Support (Canada)	9-16

9-1

Contents

Quick View- Perform Useful Tasks Next Page Before Using the Machine Printing from a Computer Using the Scan Functions Quick View- Perform Useful Tasks Print Scan Network Settings & Remote UI Adjusting the Image Quality According to the Document Various Printing Functions For details, see "Printing from a Computer" from p Miscellaneous Printing Functions For details, see "Print" in the e-Manual Miscellaneous Printing Functions Forwarding the Received Fax Various Sending/Receiving Functions Saving in a Computer For details, see "Using the Scan Functions" from p Saving the Documents Using the Operation Panel of the Machine Documents Data Configuring Using the Remote UI 2. Document and Paper Handling 5. Registering Destinations in the Address Book Address Book Storing/Editing One-TouchKeys Storing/Editing Coded Dial Codes 9. Troubleshooting Clearing Jams Display Messages Error Code If <Incorrect size/setting> Appears Read this manual first Read this manual next Available Features How to Use This Manual Symbols Used in This Manual WARNING CAUTION Important Safety Instructions Installation •Do not place the following items on the machine -Necklaces and other metal objects -Cups, vases, flowerpots, and other containers filled with water or liquids Handling -Never open covers other than those indicated in this manual •This machine is confirmed as the class 1 laser product in IEC60825-1:2007 Maintenance and Inspections -There are burn marks on the power plug Consumables Others •If you are using a cardiac pacemaker Telephone Equipment 3.Do not use the telephone to report a gas leak in the vicinity of the leak Temperature and Humidity Conditions Customer Support Customer Support (U.S.A.) http://www.canontechsupport.com Customer Support (Canada) Canon Canada Inc., offers a full range of customer technical support options*: International ENERGY STAR Program •Paper Money •Money Orders •Certificates of Deposit •Postage Stamps (canceled or uncanceled) Users in the U.S.A Pre-InstallationRequirements for Canon Facsimile Equipment A.Location B.Order Information 1.A single telephone line (touch-toneor rotary) should be used Users in Canada Notice •This product meets the applicable Industry Canada technical specifications •The REN of this product is This equipment complies with the Canadian ICES-003Class B limits Utilisation au Canada Conditions à Remplir Préalablement à L’installation d’un Télécopieur Canon A.Emplacement B.Installation téléphonique 1.Une seule ligne téléphonique (tonalités ou impulsions) doit être utilisée Laser Safety CDRH Regulations Page This category describes the features of the machine and its useful functions Names and Functions on Each Part of the Machine1-2 Text Input Method Setting the Sleep Timer Setting the Current Date and Time Names and Functions on Each Part of the Machine This section describes the parts and functions of the machine Front Side (9) (1)Document guides Back Side (3) (4) (8) (1)USB port (2)LAN port Interior (3) (4) Y (Yellow) toner cartridge slot K (Black) toner cartridge slot Multi-purposeTray (Manual Feed Slot) Paper guides (3) Tray extension (MF8350Cdn Only) The auxiliary tray (MF8350Cdn Only) Paper Cassette (3) (1) Lock release lever (3) Lock release lever (changing cassette size) Operation Panel Main Operation Panel (19) (18) (17) (16) (15) (1)Copy function keys (2)[Image Quality] key/[Density] key (12)[Clear] key (13)[Stop] key (14)[Start] key (15)[Reset] key (16)[View Settings] key LCD (Standby Mode) This section describes the following screens •Copy Mode •Fax Mode •Scan Mode Text Input Method Setting the Sleep Timer 1 Press [ ] (Menu) 2 Select <Timer Settings> with [] or [], and then press [OK] Memory Media Settin Send/Receive Settin Setting the Current Date and Time current date and time functions that require it Current Time Settings 1 Press Documents Requirements Scanning Range Placing Documents Selecting Print Side (MF8350Cdn Only) Paper Requirements (3 mm) (1 mm) Placing Documents Placing Documents on the Platen Glass 1 Open the feeder 2 Place a document face down 3 Align the document with the appropriate paper size marks 4 Neatly place the documents face up 5 Align the document guides with the width of the document Be sure to align the document guides with the width of the paper While scanning a document Scanning documents is complete Paper Requirements Paper Size The available paper sizes are as follows Default paper size Paper Type The available paper types are as follows To prevent paper jams, do not use the following types of paper The following types of paper do not print well: Store paper at 64.4 to 75.2°F (18 to 24°C), 40 % to 60 % RH (5 mm) Loading Paper If you use paper of a different size or type In the Paper Cassette 1 Pull out the paper cassette 2 Spread the paper guides a little wider than the actual paper width When loading envelopes 4 Align the paper guides with the loaded paper 5 Hold down the paper, then set it under the hooks (A) on the paper guides 6 Insert the paper cassette into the machine 7 Specify the loaded paper size and type In the Multi-PurposeTray (for MF8350Cdn) 1 Open the multi-purposetray Be sure to insert the paper cassette 2 Pull out the auxiliary tray Align the paper guides with the width of the paper Specify the loaded paper size and type In the Manual Feed Slot (for MF8050Cn) 3 Specify the loaded paper size and type Precautions when Loading Paper Be careful when handling paper Precautions when inserting the paper cassette Be sure to align the paper guides with the width of the paper When using paper that has been poorly cut Paper Loading Orientation Be sure to load paper in portrait orientation. Paper cassette Multi-purposetray (MF8350Cdn Only) Manual feed slot (MF8050Cn Only) Load the paper in the proper orientation as follows Manual feed slot (MF8050Cn only) Printing on Envelopes Load envelopes with the front side (non-gluedside) facing up as follows (: Feeding direction) Envelope Monarch*, No.10, DL, ISO-C5 Setting a Paper Size and Type 4 Select <On> with [] or [], and then press [OK] Register Default Set 5 Select <Paper Settings> with [] or [], and then press [OK] LTR:Plain 6 Select <Multi-PurposeTray> with [] or [], and then press [OK] -When <Register Default Set.> is set to <On> Paper size setting screen 3 Select <Register Custom Paper> with [] or [], and then press [OK] 4 Select <Not Registered> with [] or [], and then press [OK] 1.Not Registered 2.Not Registered Selecting Print Side (MF8350Cdn Only) When setting this item to <Print Speed Priority> (the default setting) Because the sides to be printed for 2-sidedprinting and 1-sidedprinting are different, the printing sides do not match 6 Press [ ] (Menu) to close the menu screen This category describes the copying features Basic Copying Method Copy Settings Copying the ID Card Changing the Default Values Basic Copying Method 1 Place documents on the platen glass or load them in the feeder Use numeric keys to enter the desired copy 4 quantity (1 to 99) Specify the copy settings as needed Page Selecting Image Quality (Copy) 2-SidedCopying (MF8350Cdn Only) Enlarging/Reducing Copies Collating Copies Erase Dark Borders and Frame Lines (Frame Erase) Emphasize the Outline of an Image (Sharpness) Copying the ID Card 6 Turn and place the card N on COPY Start Changing the Default Values This category describes how to print from computers * If you are a Macintosh user, see the Printer Driver Guide Installing the Printer Driver Printing from a Computer The following procedures are required as the preparations Installing the Printer Driver for printing Step 1 Select USB or network connection Install the printer driver Starter Guide → 4 Connecting to a Computer and Installing the Drivers Computer a from Printing Printing from a Computer Scaling Print Output 1 Display the [Page Setup] sheet 2 Select a page size from [Page Size] 3 Select output size of the document from [Output Size] 2 Select the page layout from [Page Layout] 3 Select the page order from [Page Order] 4 Click [OK] 2-sidedPrinting (MF8350Cdn Only) 1 Display the [Finishing] sheet Page Page Address Book Storing/Editing One-TouchKeys Storing/Editing Coded Dial Codes Storing/Editing Recipients for Group Dialing Address Book Storing/Editing One-TouchKeys This section describes the following procedure •Storing one-touchkeys •Editing one-touchkeys •Deleting one-touchkeys A-Z Register New to Add All Name: CANON02 One-Touch:02 4 Click [Address] → [One-Touch] 7 Specify the required settings, and then click [OK] Proceed to Step 5 Click [Not Registered] or the number which is not registered 6 Select [Fax] from [Type] Storing/Editing Coded Dial Codes •Storing coded dial codes •Editing coded dial codes •Deleting coded dial codes 2 Press [ ](Address Book) Page 4 Click [Address] → [Coded Dial] 7 Specify the required settings, and then click [OK] Storing/Editing Recipients for Group Dialing You can perform the following procedures •Registering group addresses •Adding a recipient to group addresses •Deleting a recipient from group addresses <Add CAON01 CAON02 CAON03 GROUP 2 Destinat <Delete from Group Name: CANON03 Delete from group GROUP A<Apply Name: GROUP A 4 Click [Address] → [One-Touch]or [Address] → [Coded Dial] 6 Select [Group] from [Type] 7 Enter a name in [Group Name], and then click [Address Book] Page Page This section describes the procedure for using the fax functions Basic Method for Sending Faxes Fax Settings Specifying Destinations Redialing (Manual Redialing) Basic Method for Sending Faxes Image Quality Settings Density Settings Sharpness Settings Specifying Destinations by Entering a Fax Number Specifying Destinations Using the One-TouchKeys Specifying Destinations Using Coded Dial Specifying Destinations Using Group Dialing Specifying Destinations Using the Address Book Redialing (Manual Redialing) You can redial a number which you dialed the last time RedialFAX OK Start 3 Press [ ] (Redial) Useful Fax Sending Methods Sending a Fax after Making a Phone Call (Manual Sending) Send a fax manually in the following cases •If you want to make a phone call before sending fax documents •If the recipient's fax machine cannot receive a fax automatically 4 After responding to the recoded message of the information service, press [ ] (Tone) 012XXXXXXT 012XXXXXXT3456 6 If you want to send faxes, press [ ] (B & W) 012p031XXXXXXP 8 Press [] (B & W) Sending to Multiple Destinations at a Time (Sequential Broadcast) You can send the same document to multiple destinations Numeric keys Receiving Faxes Receive Mode The default setting is <Auto Fax the Using With an external telephone connected When you pick up the handset within the specified number of times Press [Fax] with [] or [ ], and then press [OK] (3) Hang up the handset When you pick up the handset while the The machine cannot receive a call or fax.*1 Changing the Receive Mode Select the fax receive mode to suit your needs 2 Select <RX Mode> with [ ] or [ ], and then press [OK] Detailed Settings for the Fax/Tel Mode Set the ringing time or the operations for the Fax/Tel mode Select <RX Mode> with [ ] or [ ], and then 3 Select <Fax/Tel> with [] or [], and then press [OK] 4 Select an item to be specified with [] or [], and then press [OK] Forwarding Fax Documents 2 Select <Fax Job Status/History> with [] or [], and then press [OK] 3 Select <Receive Job Status> with [ ] or [ ], and then press [OK] 4 Select a job that you want to forward with [] or [], and then press [OK] 5 Select <Forward> with [] or [], and then press [OK] 6 Specify the forwarding destination For printing Print For deleting Delete Checking/Handling Fax Documents in Memory You can check the status of or handle fax documents in memory Checking/Canceling Fax Transmission Documents 3 Select <Send Job Status> with [ ] or [ ], and then press [OK] 3 Select <Communications Settings> with [] or [], and then press [OK] Communications Setti 4 Select <Memory Lock Settings> with [ ] or [ ], and then press [OK] 5 Select <Off> with [] or [], and then press [OK] Checking/Deleting Received Fax Documents Status: Receiving Checking the History of Received/Sent Fax Documents You can check the history of received or sent documents 3 Select <Job History> with [ ] or [ ], and then press [OK] 4 Select a job to be checked with [] or [], and then press [OK] Changing the Default Values for Fax 5 Select <Change Defaults> with ] or [ ], and needs You can register the following types of settings as the default Changing the Fax Settings (Items Specified Using the [Menu] Button) Change the settings for sending and receiving faxes 4 Select <Send Settings> with ], and then For details on the procedure for setting specifications or the Register Username Your name or company's name must be registered as the machine's name How to display the settings You can enter characters (up to 24 characters) "Text Input Method" (→P.1-10) [] → <Send/Receive Settings> → <Fax Settings> → <Send Settings> → <ECM Sending Pause Time Specify the number of seconds for a pause when [ ] (Pause) is pressed [ ] → <Send/Receive Settings> → <Fax Settings> → <Send Settings> → <Pause Time Auto Redial 6 Select <Off> or <On> with [ ] or [ ], and then press [OK] 7 Press [ ] (Menu) to close the menu screen Setting Items for the Receive Settings The receive settings include the following items 2-SidedPrinting (MF8350Cdn Only) Check the settings for the recipient's machine also Manual/Auto Switch [ ] → <Send/Receive Settings> → <Fax Settings> → Incoming Ring You can also specify the number of ringing times 4 Select <Fax Settings> with [ ] or [], and then press [OK] 5 Select <Send Start Speed> with [] or [], and then press [OK] Receive Start Speed 6 Select the send start speed with [] or [], and then press [OK] 33600 bps Memory Lock PIN Address Book PIN You can specify a PIN for the address book [ ] → <System Settings> → <Restrict Sending> → <Address Book PIN Enter a 7-digitnumber Page Basic Operation Methods for Scanning Functions Scan the Using Basic Operation Methods for Scanning Scanning Documents and Saving Them in a You can scan a document using the keys on the operation panel SCAN If you cannot scan The location to save the scanned images The folder where the images are saved opens automatically after scanning To change the scanner settings Saving Scanned Documents in a USB Memory 5 Specify the scan settings depending on the types of documents or use 6 Press [ ] (Color) or [ ] (B&W) Names of the folders and files where data is saved When removing a USB memory (1) Press [ ] (Status Monitor/Cancel) Cleaning the Machine Replacing Toner Cartridges Recycling Used Cartridges Transporting the Machine Maintenance Cleaning the Machine Before cleaning the machine, check the following •Use a soft cloth to avoid scratching the machine Sending or receiving faxes When there is data that is waiting for printing If cleaning does not start Cleaning the ITB 3 Press [ ] or [ ] to select <Clean ITB>, and then press [OK] Clean ITB 4 Press [OK] Cleaning the Feeder Automatically 3 Press [ ] or [ ] to select <Clean Feeder>, and then press [OK] Clean Feeder Load 10 sheets of A4 or LTR in feeder Replacing Toner Cartridges Handling Toner Cartridges Note the following when handling the toner cartridge Do not place the toner cartridge in fire If toner leaks from the toner cartridge When removing a toner cartridge When a Message Appears Replacing Toner Cartridges Checking the toner cartridge status for each color 1 Open the front cover 2 Press the lever and pull out the toner cartridge tray 6 Place the toner cartridge on a flat surface 7 Remove the tab, and the pull out the sealing tapes 8 Remove the drum protective cover (A) 9 Install the toner cartridge 10 Push the toner cartridge tray back in About replacement toner cartridges Shake the toner cartridge before setting Hold the toner cartridges properly Do not touch the toner cartridge memory (A) or the electrical contacts (B) Do not touch the drum (A) Recycling Used Cartridges The Clean Earth Campaign •Recycling in the Workplace •Conserving Environmental Resources •Scientific Research and Education 1-800-OK-Canon Maximum weight = 70 lb. (31.8 kg) Do not send Shipping Residents of Alaska and Hawaii: CANADA PROGRAM-CANADAPROGRAMME Transporting the Machine 1 Turn the power OFF, then disconnect the cables and cord from the machine 3 Pull out the paper cassette 4 Move the machine from the installation site 5 Put the machine down carefully at the new installation site 7 Connect a LAN cable to the machine as needed 8 Connect telephone cables to the machine as needed 9 Connect the power cord When transporting the machine long distance Clearing Jams Display Messages Error Code If <Incorrect size/setting> Appears Troubleshooting Clearing Jams "Document Jams in the Feeder" (→P.9-2) "Paper Jams in the Multi-purposeTray (MF8350Cdn Only)" (→ P.9-4) "Paper Jams in the Manual Feed Slot (MF8050Cn Only)" (→ P.9-5) "Paper Jams in the Rear Cover or Duplex Unit (MF8350Cdn Only)" (→P.9-6) 3 Open the feeder cover 4 Remove the jammed document by pulling it gently 5 Close the feeder cover 6 Place documents in the feeder Paper Jams in the Paper Cassette (Cassette 1 or 2) Paper Jams in the Multi-purposeTray (MF8350Cdn Only) Paper jam 2 Remove the paper by pulling it gently 3 Close the multi-purposetray 4 Pull out the paper cassette 6 Remove the paper by pulling it gently If the jammed paper cannot be removed easily 7 Return the manual feed transport guide to its original position 8 Insert the paper cassette into the machine 9 When the following screen appears, select <Yes> with [], and then press [OK] 4 Lower the manual feed transport guide 5 Remove the paper by pulling it gently 6 Return the manual feed transport guide to its original position 7 Close the manual feed slot cover Paper Jams in the Rear Cover or Duplex Unit (MF8350Cdn Only) 4 Remove the paper by pulling it gently 6 Holding the tabs (A) on both sides, close the duplex unit 7 Remove the paper by pulling it gently 8 Close the rear cover Paper Jams in the Output Area (MF8350Cdn Only) 6 Close the front cover Paper Jams in the Output Area and Rear Cover (MF8050Cn Only) Lift the scanning platform Remove the paper by pulling it gently Display Messages Error Code For details on the reports, see the following e-Manual→ Basic Operation → Setting the Auto Printing Reports For details on the error code, see the following Page If <Incorrect size/setting> Appears * Cassette 2 (optional) can be used only for MF8350Cdn Change the <Paper Settings> menu according to the size of the loaded paper IMPORTANT For a print job Check the Following First Is the power switch turned ON Has the power switch been just turned ON Is the machine in Sleep mode Is the Error indicator on or blinking See "Troubleshooting" in the e-Manual,then solve the problem If a Power Failure Occurs The machine cannot be used while power supply is cut off The fax function during a power failure •Documents cannot be sent or received Data storage for when power supply is cut off If You Cannot Solve a Problem Customer Support (U.S.A.) Please have the following information ready when you contact Canon: •Product name (Color imageCLASS MF8350Cdn/MF8050Cn) Serial number (a character string which consists of three alphabets and a Customer Support (Canada) *Support program specifics are subject to change without notice For http://www.canon.ca •Place of purchase Setting Menu List Setting Menu List Printing a User Data List 1 Press [ ] (Report) 2 Select <Print Report Lists> with [] or [], and then press [OK] Contents of the Setting Menu Functions Various the Registering/Setting Registering/Setting Page Functions This section describes the speciﬁcations of the machine Main Specifications Index Appendix Main Specifications Machine Specifications Copy Specifications Printer Specification Scanner Specifications Telephone Specifications Fax Specifications Cassette Feeding Unit-V1(optional) (MF8350Cdn Only) Canceling Changing the Default Values Cleaning the Machine Coded Dial Codes Coded Dialing Handling If <Incorrect size/setting> Appears If a Power Failure Occurs If You Cannot Solve a Problem Image Quality If <Incorrect size/setting> Appears FT5-2612(030) © CANON INC