Canon 3555B001AA, 3556B001AA Error Code, Display Messages, For details on the reports, see the following, For details on the error code, see the following

Display Messages

If messages appear, see the following and solve the problem. e-Manual → Troubleshooting → Display Messages

Error Code

An error code is a 3-digit code recorded as an error log when an error occurs. You can check the code in the following locations.

	•	Error send report
Error codes for fax jobs	•	Error receive report
	• Job history in the system status screen
Error codes for print jobs	•	Job history in the system status screen

2010 01/01 02:07AM FAX			0001
＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊
＊＊＊	Error Report (Send)	＊＊＊
＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊
	Send job resulted in error.
Job No.	0123
Address	0123456789
Name	name
Start Time	01/01 02:07 AM
Call Length	01'15
Sheets	1
Result	NG	#018	Busy/No Signal

Error code

For details on the reports, see the following.e-Manual → Basic Operation → Setting the Auto Printing ReportsFor details on the error code, see the following.

#001	Cause	A document may be jammed.
	Action	Remove the jammed document.
	Cause	Because the data is too large, it is taking excessive time to send/receive the document.
#003	Action 1	Reduce the scanning resolution, and then send the document.
	Action 2	Reduce the scanning resolution or ask the sender to divide the document before sending it.
	Cause 1	The recipient did not respond within 35 seconds.
	Action	Repeat the procedure from the first step. Additionally, ask the recipient to check the fax machine. If you are
		making an overseas call, add a pause to the fax number.
#005	Cause 2	The recipient may not be using a G3 fax machine.
		Ask the recipient what type of fax machine is being used, and then send the document to the recipient's G3 fax
	Action	machine. If the recipient does not have a G3 fax machine, send the document again using a communication
		mode compatible with the recipient's fax machine.
#012	Cause	The recipient's machine has run out of paper.
	Action	Ask the recipient to make sure that paper is loaded in their machine.
	Cause 1	Redialing was not able to obtain any response. The recipient was not able to respond due to a telephone call etc.
		Wait a moment, and then try again. Nevertheless, if you cannot send the document, ask the recipient to make
	Action	sure that their fax machine is turned ON. If the recipient is making a telephone call, wait a moment, and then send
		the document again.
	Cause 2	You were not able to send the document because the recipient was making a telephone call etc.
#018	Action	Make sure that the recipient can communicate with you, and then try again.
	Cause 3	The settings of the recipient's machine are different from those of yours.
	Action	Make sure that the recipient can communicate with you, and then try again.
	Cause 4	A pause was not added to the fax number when you made an overseas fax.
		Add a pause after the country code or the recipient's fax number, and then redial the number. If you want to send
	Action	the document to the recipient registered under a one-touch key, change the settings for international sending in
		the detailed setting screen.

Troubleshooting

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