Chapter 4 Troubleshooting

Condition

Double feed cannot be detected.

Cause and remedy

Double feed detection is not possible on documents

 

having a width of 130 mm (5.1 in.) or less even if double

 

feed detection is set to ON.

Condition

Skew error occurs even though paper is not being fed

 

at an angle.

Cause and remedy

The scanner erroneously judges that a skew is occurring.

 

This error occurs when the area 5 mm (0.2 in.) from the

 

top edge of the original contains text or pictures or the

 

original has a dark background. If this error occurs, turn

 

skew detection OFF and scan the document again. Or,

 

make a copy of the document on different paper, provide a

 

wider margin around the document (or lighten the

 

background), and scan the document again.

Condition

When the document becomes dirty (with imprinter

 

installed).

Cause and remedy

This is because ink is sticking to the holes on the guide

 

plate on the inside of the imprinter. Clean these holes with

 

a cotton wool bud.

 

 

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Image 79
Canon DR-5020, DR-5080C manual Condition Double feed cannot be detected, At an angle

DR-5020, DR-5080C specifications

The Canon DR-5080C and DR-5020 are high-performance document scanners designed for businesses and organizations requiring efficient and reliable document management solutions. Both models feature advanced technologies that enhance productivity, streamline workflows, and ensure high-quality image capture.

The Canon DR-5080C is a versatile scanner that can handle color and monochrome documents at high speeds. It offers a remarkable scanning speed of up to 80 images per minute (ipm) in duplex mode, allowing users to scan both sides of a document simultaneously. This efficiency significantly reduces processing time, making it an ideal choice for busy environments.

One standout feature of the DR-5080C is its ability to process various document types, from standard paper to thicker documents and even plastic ID cards. This flexibility is complemented by its automatic document feeder (ADF) that can hold up to 100 sheets, facilitating large batch scanning without manual intervention. Additionally, the scanner supports various paper sizes, from business cards to legal-size documents, further enhancing its utility.

The Canon DR-5020, while slightly less advanced than the DR-5080C, is still a powerful option for organizations looking for reliable scanning capabilities. It offers a scanning speed of 60 images per minute in duplex mode, ensuring efficient document processing. Like the DR-5080C, the DR-5020 also features a robust ADF with a similar sheet capacity and supports various media types, making it versatile for multiple applications.

Both models boast Canon's advanced image processing technology, which includes automatic color detection, background removal, and text orientation correction. These features ensure that scanned documents maintain clarity and quality, making them suitable for archiving and retrieval.

The DR-5080C and DR-5020 also support a range of connectivity options, including USB and network interfaces, allowing for easy integration into existing workflows. This connectivity, combined with compatibility with numerous document management software applications, means that organizations can easily adopt these scanners as part of their digital transformation strategies.

In conclusion, the Canon DR-5080C and DR-5020 are exceptional document scanners that combine speed, versatility, and advanced imaging technology. Whether you're looking to streamline office tasks, enhance document workflows, or improve overall efficiency, both models provide the features necessary to meet modern scanning needs. Their durable design and high-quality output make them reliable assets for any organization focused on effective document management.