Canon DR-5080C, DR-5020 manual Paper Feed Trouble, Condition Paper jam has occurred

Paper Feed Trouble

If the document is not fed properly or the detection functions do not work smoothly, remedy the problem by following the remedies described below.

Condition	Paper jam has occurred.
Cause and remedy	• Check the document to see if the size and thickness of
	the document are within the ranges supported by the
	scanner, and to see if the quality of the document paper
	is appropriate.
	For cautions on handling documents, see “About
	Documents” (P.36).
	• Document slipping may be causing a paper feed error to
	occur (P.32).
	Slide the paper feed adjustment lever to adjust paper
	feed.
	• Dirty or worn rollers inside the scanner cause paper
	jams.
	Clean rollers if dirty. (P.83) Worn rollers must be
	replaced. Contact a Canon service department.

Condition	The document tray does not rise and clicks into place.
Cause and remedy	The weight of the loaded paper sometimes increases due
	to the environment (e.g. very humid locations) in which the
	document is stored. If this happens, the weight of the
	paper will exceed the maximum allowed stacked weight
	even if the number of stacked sheets is below the
	maximum, and sometimes prevent the document tray from
	rising. Reduce the number of document sheets loaded on
	the document tray and scan the document again.

Condition	Double feed error occurs even though documents are
	not being double-fed. (erroneous detection of double
	feed)
Cause and remedy	If the size and thickness of the paper on which the
	Function Sheet is copied differs from that of the document
	to be scanned when the Function Sheet is used, the
	scanner erroneously judges this to be a double feed, and
	this error occurs. If this happens, turn double feed
	detection OFF, and scan the document again. Or, copy the
	Function Sheet on paper of same size and thickness as
	the document, and use that copy.

ENGLISH

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