Chapter 4 Troubleshooting

Error code

U02

Cause

Number of scanned document sheets is less than the set

 

number of sheets in the verify scan.

Remedy

Two or more sheets may have been fed when the document is

 

scanned. Press the Stop key to reset the counter to “0”. Check the

 

number of scanned images with the number of document sheets to

 

see if all document sheets have been correctly scanned, and scan

 

the document again.

 

 

Error code

H01

Cause

The optional imprinter’s ink cartridge is not installed.

Remedy

Install the imprinter cartridge properly.

 

 

Error code

H02

Cause

Endorser ED600 (option) connection error

Remedy

Connect the endorser ED600 properly.

 

 

Error Code

P00, P01, P02, P03, P04, P06, P08, P10, P20

Cause

Scanner paper jam

Remedy

Remove the jammed paper. (P.70)

 

 

Error code

P30

Cause

Endorser ED600 paper jam

Remedy

Remove the paper jammed from inside the endorser ED600

 

according to the instructions in the Endorser ED600 Instructions.

 

 

Error code

P80

Cause

Paper feed error

Remedy

Open and close the upper unit.

 

 

Error code

J18

Cause

A document was skewed.

Remedy

Remove the skewed document.

 

Then, scan the document again after checking that the image on

 

the document fo which this error occurred has been properly

 

scanned.

 

 

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Page 83
Image 83
Canon DR-5020 Cause Optional imprinter’s ink cartridge is not installed, Cause Endorser ED600 option connection error

DR-5020, DR-5080C specifications

The Canon DR-5080C and DR-5020 are high-performance document scanners designed for businesses and organizations requiring efficient and reliable document management solutions. Both models feature advanced technologies that enhance productivity, streamline workflows, and ensure high-quality image capture.

The Canon DR-5080C is a versatile scanner that can handle color and monochrome documents at high speeds. It offers a remarkable scanning speed of up to 80 images per minute (ipm) in duplex mode, allowing users to scan both sides of a document simultaneously. This efficiency significantly reduces processing time, making it an ideal choice for busy environments.

One standout feature of the DR-5080C is its ability to process various document types, from standard paper to thicker documents and even plastic ID cards. This flexibility is complemented by its automatic document feeder (ADF) that can hold up to 100 sheets, facilitating large batch scanning without manual intervention. Additionally, the scanner supports various paper sizes, from business cards to legal-size documents, further enhancing its utility.

The Canon DR-5020, while slightly less advanced than the DR-5080C, is still a powerful option for organizations looking for reliable scanning capabilities. It offers a scanning speed of 60 images per minute in duplex mode, ensuring efficient document processing. Like the DR-5080C, the DR-5020 also features a robust ADF with a similar sheet capacity and supports various media types, making it versatile for multiple applications.

Both models boast Canon's advanced image processing technology, which includes automatic color detection, background removal, and text orientation correction. These features ensure that scanned documents maintain clarity and quality, making them suitable for archiving and retrieval.

The DR-5080C and DR-5020 also support a range of connectivity options, including USB and network interfaces, allowing for easy integration into existing workflows. This connectivity, combined with compatibility with numerous document management software applications, means that organizations can easily adopt these scanners as part of their digital transformation strategies.

In conclusion, the Canon DR-5080C and DR-5020 are exceptional document scanners that combine speed, versatility, and advanced imaging technology. Whether you're looking to streamline office tasks, enhance document workflows, or improve overall efficiency, both models provide the features necessary to meet modern scanning needs. Their durable design and high-quality output make them reliable assets for any organization focused on effective document management.