Chapter 4 Troubleshooting

When An Error Code is Displayed

When the scanner unit malfunctions or when trouble such as a paper feed or eject error occurs, an error code appears on the counter display of the operation panel. The following describes error codes that appear on the counter display and how to remedy the error.

Error codes

d01, d02, d03

Cause

Two or more document pages were scanned.

Remedy

Press the Stop key to reset the counter to “0”. Check the document

 

with the scanned image, and scan the document again.

 

 

Error code

C01

Cause

The upper unit is open.

Remedy

Close the upper unit.

 

 

Error code

C02

Cause

The imprinter cover is open. (with imprinter installed)

Remedy

Close the imprinter cover.

 

 

Error code

C03

Cause

The upper unit and imprinter cover are open. (with imprinter

 

installed)

Remedy

Close the upper unit and imprinter cover.

 

 

Error code

C04

Cause

The endorser ED600 cover is open (with endorser ED600

 

installed)

Remedy

Close the endorser ED600 cover.

 

 

Error code

C05

Cause

The upper unit and endorser ED600 cover are open (with

 

endorser ED600 installed).

Remedy

Close the upper unit and endorser ED600 cover.

 

 

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Canon DR-5020 When An Error Code is Displayed, Cause Two or more document pages were scanned, Cause Upper unit is open

DR-5020, DR-5080C specifications

The Canon DR-5080C and DR-5020 are high-performance document scanners designed for businesses and organizations requiring efficient and reliable document management solutions. Both models feature advanced technologies that enhance productivity, streamline workflows, and ensure high-quality image capture.

The Canon DR-5080C is a versatile scanner that can handle color and monochrome documents at high speeds. It offers a remarkable scanning speed of up to 80 images per minute (ipm) in duplex mode, allowing users to scan both sides of a document simultaneously. This efficiency significantly reduces processing time, making it an ideal choice for busy environments.

One standout feature of the DR-5080C is its ability to process various document types, from standard paper to thicker documents and even plastic ID cards. This flexibility is complemented by its automatic document feeder (ADF) that can hold up to 100 sheets, facilitating large batch scanning without manual intervention. Additionally, the scanner supports various paper sizes, from business cards to legal-size documents, further enhancing its utility.

The Canon DR-5020, while slightly less advanced than the DR-5080C, is still a powerful option for organizations looking for reliable scanning capabilities. It offers a scanning speed of 60 images per minute in duplex mode, ensuring efficient document processing. Like the DR-5080C, the DR-5020 also features a robust ADF with a similar sheet capacity and supports various media types, making it versatile for multiple applications.

Both models boast Canon's advanced image processing technology, which includes automatic color detection, background removal, and text orientation correction. These features ensure that scanned documents maintain clarity and quality, making them suitable for archiving and retrieval.

The DR-5080C and DR-5020 also support a range of connectivity options, including USB and network interfaces, allowing for easy integration into existing workflows. This connectivity, combined with compatibility with numerous document management software applications, means that organizations can easily adopt these scanners as part of their digital transformation strategies.

In conclusion, the Canon DR-5080C and DR-5020 are exceptional document scanners that combine speed, versatility, and advanced imaging technology. Whether you're looking to streamline office tasks, enhance document workflows, or improve overall efficiency, both models provide the features necessary to meet modern scanning needs. Their durable design and high-quality output make them reliable assets for any organization focused on effective document management.