Troubleshooting
If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a Canon Service Center if the problem persists.
Power Source
Problem | Cause | Solution |
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Camcorder will not turn on. | Battery pack is exhausted. | Replace or charge the battery | 10 |
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| pack. |
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| Battery pack is not correctly | Attach the battery pack | 10 |
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| attached. | correctly. |
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The camcorder switches off | Battery pack is exhausted. | Replace or charge the battery | 10 |
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by itself. |
| pack. |
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| Power save function has | Turn on the camcorder. | 21 |
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| been activated. |
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Cassette compartment will | Battery pack is exhausted. | Replace or charge the battery | 10 |
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not open. |
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| Cassette compartment cover | Open the cassette | 13 |
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| is not fully open. | compartment cover fully. |
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Cassette compartment | Battery pack is exhausted. | Replace or charge the battery | 10 |
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stopped during loading/ |
| pack. |
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unloading. |
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The camcorder malfunctions. | Consult a Canon Service |
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| Center. |
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LCD/viewfinder switches on | Battery pack is exhausted. | Replace or charge the battery | 10 |
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and off. |
| pack. |
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Battery pack will not charge. | Battery packs will not charge | Charge the battery pack in |
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| outside the temperature | temperatures between 0 °C |
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| range of 0 °C and 40°C (32 | and 40 °C (32 °F and 104 °F). |
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| °F and 104 °F). |
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| Battery packs become hot | Wait until the battery pack |
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| with use and may not charge. | temperature is below 40 °C |
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| (104 °F) and retry charging. |
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| The battery pack is damaged. | Use a different battery pack. |
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Recording/Playback
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| Problem | Cause | Solution |
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Buttons will not work. | Camcorder is not turned on. | Turn on the camcorder. | 21 |
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| Cassette is not loaded. | Load a cassette. | 13 |
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| ” flashes on the screen. | Cassette is not loaded. | Load a cassette. | 13 |
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“ |
| ” flashes on the screen. | Battery pack is exhausted. | Replace or charge the battery | 10 |
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| pack. |
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| ” flashes on the screen. | Condensation is detected. | See reference page. | 80 |
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“REMOVE THE CASSETTE” | Camcorder stopped operating | Unload and reload the | 13 |
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appears on the screen. | to protect the tape. | cassette. |
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