Troubleshooting
If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a Canon Service Center if the problem persists.
Power Source
Problem
Cause
Solution
Camcorder will not turn on. | Battery pack is not correctly attached. | Attach the battery pack correctly. | 15 |
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The camcorder switches off by itself. | Power save function has been activated. | Turn on the camcorder. | 35 |
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The screen switches on and off. | Battery pack is exhausted. | Replace or charge the battery pack. | 15 |
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Recording/Playback
Problem
Cause
Solution
Buttons will not work. | Cassette is not loaded. | Load a cassette. |
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flashes on the screen. | Condensation is detected. | See reference page. |
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“REMOVE THE CASSETTE” appears on the | Camcorder stopped operating to protect the | Remove the cassette and reinsert it. | 29 | |
screen. | tape. |
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The wireless controller will not work. | Camcorder and wireless controller are not | Change the remote sensor mode. | 114 | |
| set to the same remote sensor mode. |
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| Batteries of the wireless controller are | Replace the batteries. | 28 | |
| exhausted. |
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Abnormal characters appear on the | This camcorder uses a microcomputer. | Disconnect the power source and | – | |
screen. The camcorder does not operate | External noise or static electricity may cause | reconnect it after a short time. If the |
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properly. | abnormal characters to appear on the | problem still persists, disconnect the power |
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| screen. | source and press the RESET button with a |
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| pointed item. Pressing the RESET button |
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| resets all settings. |
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| You can also reset all the camcorder’s |
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| settings to default values using the |
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| [SYSTEM SETUP/ | ] [RESET ALL] |
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| setting. |
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Recording
Problem
Cause
Solution
The | dial is not in the OFF | The LED indicators option in the customized | Set the [LED] setting to one of the other | 105 | |||
position but the POWER indicator is off. | functions is set to [OFF]. | types. |
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Image will not appear on the screen. | The | dial is not set to a recording | Set the | dial to a recording | 34 | ||
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| program. |
| program. |
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“SET THE TIME ZONE, DATE AND TIME” | Time zone, date and time are not set, or the | Set the time zone, date and time. If | 32 | ||||
appears on the screen. | necessary, power the camcorder with the |
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| exhausted. |
| compact power adapter and leave it |
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| connected with the | dial set to |
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| OFF for at least 24 hours to recharge the |
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Pressing the Start/Stop button will not | Cassette is not loaded. | Load a cassette. |
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start recording. |
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| The | dial is not set to a recording | Set the | dial to a recording | 34 | ||
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| program. |
| program. |
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| The lock switch is set to prevent the | Slide the lock switch to the left to enable | 35 | |||
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| operation of the controls on the carrying | the operation of the carrying handle |
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| handle. |
| controls. |
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Camcorder will not focus. | Autofocus does not work on that subject. | Focus manually. |
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| Viewfinder is not adjusted. | Adjust the viewfinder with the dioptric | 21 | |||
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| adjustment lever. |
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| Lens is dirty. |
| Clean the lens. |
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The tally lamp will not light up. | The tally lamp option in the customized | Set the [TALLY LAMP] setting to [ON] or | 105 | ||||
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| functions is set to [OFF]. | [BLINK]. |
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